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Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops. We are seeking a strategic problem solver who is data-driven and highly organised to lead the Fresh and Bakery merchandising team. This fast-paced role is responsible for driving category profitability through precise inventory management and advanced demand forecasting using the RELEX AI replenishment system. You will provide critical financial oversight via WSSI management and range architecture analysis to optimise both all-year-round and seasonal campaign performance. As a key commercial lead, you will also be responsible for the strategic development and coaching of an Assistant Merchandiser and a Merchandise Admin Assistant. The role requires strong relationships and collaboratively working with Buying, Branch Merchandising, Retail, Online, Marketing, Logistics, Warehouse and inhouse Chefs.
Job Responsibility:
Strategic Demand & Inventory Management: Expertly manage and optimise the AI replenishment tool (RELEX) to drive accurate forecasting, ordering, and store-level replenishment
Deliver on availability and wastage KPIs by adjusting buy quantities based on seasonality, historical performance, and holiday peaks
Conduct category and campaign wash-ups providing data-backed recommendations on range architecture and future growth opportunities
Partner with in-house Chefs to manage made in house products, overseeing lead time requirements, and demand forecasts
Financial Planning & Analysis: Deliver comprehensive weekly reports on sales and margin performance, utilising WSSI to identify trends and mitigate risks
Manage the financial health of both All-Year-Round (AYR) products and seasonal campaigns, ensuring stock levels align with financial targets
Partner with the Buying team to execute strategic markdown plans, protecting margins while clearing seasonal or short-life inventory
Cross-Functional Collaboration: Develop strong collaborative partnerships with Buying, Branch Merchandising, Retail, Online, Marketing, Logistics, and Warehouse to ensure a unified, joined-up approach to the end-to-end product lifecycle and inventory flow
Collaborate closely with Buying to refine the product mix, ensuring the assortment meets customer demand for both core and campaign ranges
Partner closely with Branch Merchandising to refine in-store ranging and launch timings
Supply Chain & Supplier Relations: Manage the end-to-end supply chain from supplier to DC, holding partners accountable to OTIF (On-Time In-Full) KPIs
Oversee In-and-Out stock flow for high-impact campaigns and seasonal lines to ensure seamless launches and exits
Team Leadership & Development: Directly oversee, coach, and develop the Assistant Merchandiser and Merchandise Admin Assistant (MAA)
Requirements:
2+ years at a Merchandiser or Planner level preferably within Grocery, FMCG, or Perishables
Strong Excel skills comfortable with LOOKUPs, Pivot Tables, and complex data modelling
The ability to make split-second decisions and manage multiple deadlines
A deep understanding of margins, markdowns, and the financial impact of wastage
What we offer:
A generous store and restaurant discount of up to 40%
25 days holidays (excluded bank holidays) and an extra day off for your birthday
A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
A range of opportunities to develop and grow personally and professionally