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Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops. Fortnum & Mason is seeking a commercially driven and detail-oriented Merchandiser to oversee the performance of our Beauty & Fashion categories. This role is responsible for delivering profitable growth through effective planning, trading, and stock management, whilst preserving the heritage, creativity, and luxury standards synonymous with the Fortnum & Mason brand. The successful candidate will partner closely with Buying, Retail, and E-commerce teams to curate compelling assortments that delight customers and drive sales across both in-store and digital platforms.
Job Responsibility
Own and manage the trading performance of Beauty & Fashion categories, delivering against sales, margin, and stock targets
Regularly review KPIs, identifying risks and opportunities, and take proactive action to optimise performance
Lead weekly and seasonal trade reviews, providing insight-driven recommendations
Develop and maintain robust category forecasts, OTB (Open-to-Buy), and WSSI plans aligned with business objectives
Manage stock levels to ensure optimal availability whilst minimising markdown risk within the Relex AI Replenishment System
Drive balanced assortments across core, seasonal, and exclusive ranges
Oversee stock allocation, replenishment, and distribution across stores and online channels
Ensure effective lifecycle management, including new launches, promotions, and end-of-season activity
Work closely with supply chain partners to mitigate risks and improve stock flow
Partner with Buying to build commercially successful yet brand-right ranges
Collaborate with Marketing and Visual Merchandising to ensure cohesive product storytelling and execution
Support retail teams with insights and guidance to maximise in-store performance
Deliver detailed analysis on sales, customer trends, and product performance within Beauty & Fashion
Monitor market trends and competitor activity to inform range planning and pricing strategies
Provide clear, actionable reports to senior stakeholders
Requirements
Proven experience in merchandising within luxury or premium retail, ideally across Beauty, Fashion, or Lifestyle categories
Strong commercial acumen with a proven track record of delivering financial targets
Advanced analytical skills with proficiency in Excel and merchandising systems
Excellent planning, organisational, and prioritisation skills
Confident communicator with the ability to influence cross-functional teams
Passion for luxury retail, with an appreciation for craftsmanship, storytelling, and customer experience
Highly detail-driven with a proactive and solution-oriented mindset
Strong sense of ownership and accountability
Adaptable and responsive in a fast-paced retail environment
Customer-focused, with a deep understanding of luxury consumer expectations