Merchandise Lead

• Assist in all merchandise operations and fulfill company goals and objectives with an emphasis on customer service
• Assist in managing merchandise operations to reduce cost, enhance revenues, grow client relations, and enhance the customer experience
• Perform inventory & maintain proper inventory levels throughout PNC Field
• Supervise assigned personnel, discipline, evaluate performance, and develop each employee to his/her potential
• Ensure proper cash handling procedures are in effect at all times
• Manage performance of employees by preparing and communicating goals. Communicating progress or opportunities for improvement to provide effective feedback
• Assist in the development of programs that result in increased customer satisfaction at PNC Field
• Work with visual displays and merchandising of stands. Setting up displays to best attract customers' attention
• Maintain product and service quality standards and anticipate customer needs/concerns
• Perform other related duties, tasks, and responsibilities as required

• All applicants must be at least 18 years of age
• 1-2 years of merchandise experience preferred
• Able to work in a team environment, move fast, and act on assigned duties
• Ability to walk and stand for extended periods of time
• Must be flexible to work all PNC Field events including late nights, weekends and holidays
• Energetic, self-motivated, friendly personality, and excellent guest services skills are required
• Strong problem-solving skills and the ability to make decisions independently when a manager is not present
• Strong leadership and communication skills with the ability to coach and motivate a team
• Familiarity with ecommerce online order fulfillment (Shopify)
• Must be able to work in a fast paced and continuously changing environment
• High school diploma or equivalent. Some college preferred

Bilingual skills (Spanish/English) are a plus but not required