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Merchandise Lead/ Keyholder

· Job Posted February 20, 2026
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Job Description

Our retail employees are responsible for creating the ultimate game day experience for the fan. Our number one priority is to provide fans with a legendary experience each time they enter the store. We strive to create an environment unlike any other sporting event world-wide. We go above and beyond to exceed their expectations in customer service, display of merchandise, and attention to detail. If you have a passion for retail, an outgoing personality, love to sell, enjoy working in teams and strive to create relationships with the fans, this is the place for you.

Job Responsibility

  • Provide an exciting, positive, and fun environment for our diverse team & fan base
  • Greet guests & ascertain their interest, so you may make sales recommendations
  • Excellent accuracy when using POS systems
  • Demonstrate ownership in cleaning, re-stocking, & any other tasks assigned by supervisor
  • Present merchandise to increase sale with add on items
  • Must be able to describe merchandise features, benefits, and explain use
  • Keep current on promotions & sales in store: and events at the speedway
  • Maintain inventory, merchandise placement, and accurate counts. Assist in inventory
  • Continually increase knowledge of product, facility, and all events held at IMS
  • Other duties as assigned by supervisor
  • Must be able to read & implement plan-o-grams
  • Assist the Gift Shop set-up team with the merchandising of event gift shops including plan-o-grams, merchandise placement, inventory control, cleaning of shops & fixtures

Requirements

  • Honesty and integrity in all actions and language
  • Must be able to take constructive feedback & make necessary changes
  • Excellent customer service and selling skills
  • Be willing to work extended hours on event days
  • Must be able to work weekends & overtime as needed
  • High school graduate, GED, or equivalent experience in comparable company
  • Accuracy in open & close procedures
  • Able to lift 50lbs and stand for long periods of time
  • Innovative & self- starter, who can work independently and as part of a team
  • 35-40+ hours weekly
  • Flexibility in Duties & responsibilities as needed in other areas
  • Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Nice to have

Merchandising skills a plus

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