Merchandise Associate

• Greet customers in a friendly, energetic, and professional manner
• Process high-volume transactions quickly and accurately using POS systems
• Present merchandise to increase sale with add on items
• Issue receipts, refunds, exchanges, or credits as needed
• Keep current on promotions and sales in store
• Provide guests with information about merchandise, promotions, or venue policies
• Maintain cleanliness and organization of cashier stations and surrounding areas
• Handle guest concerns or complaints promptly and professionally
• Assists with restocking, hanging, tagging, and general store upkeep
• Maintains store cleanliness, organization, and visual standards
• Support store lead and management with daily operational tasks
• Ensure compliance with stadium policies and guest safety regulations
• Work properly with team members and supervisors
• Follow company policies and procedures regarding sales, returns, and security

• Previous customer service or guest services experience preferred
• Experience in live entertainment, sports, or hospitality settings is an asset
• Retail experience preferred
• Strong customer service orientation with a cheerful outlook
• Excellent verbal and interpersonal communication skills
• Ability to remain calm and adaptable in fast-paced, dynamic, or stressful situations
• Strong attention to detail and ability to anticipate guest needs
• Ability to work independently and exercise sound judgment
• Flexibility to adjust to last-minute changes and operational needs
• Proficiency with computers and tablets
• ability to learn new systems quickly
• Bilingual skills (Spanish/English) are a plus but not required
• Strong teamwork and collaboration skills
• Ability to stand for long periods and work in loud, crowded environments
• Ability to lift up to 25lbs
• Willingness to work nights, weekends, holidays, and special events
• Ability to work efficiently under pressure and meet time-sensitive demands

Bilingual skills (Spanish/English)