Mercedes-Benz Service Advisor Job at Sytner BMW Worcester (Colindale)

New

Mercedes-Benz Service Advisor

We have an excellent opportunity available for a motivated Service Advisor to jo...

Location

United Kingdom , Bath

Salary:

Not provided

Sytner BMW Worcester

Expiration Date

Until further notice

Requirements

Excellent organisational and administrative skills
good attention to detail
willingness to learn and progress

Job Responsibility

Provide outstanding customer care
inform and consult on vehicle servicing
keep the customer up to date at every stage
liaise with technicians/workshop control about vehicle statuses
ensure vehicles are ready on time
give the best advice on products and services

What we offer

Enhanced Holiday Entitlement - 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary/community work
Enhanced Long Service Awards

Fulltime

Mercedes-Benz Trainee Service Advisor

An excellent opportunity has become available for a motivated Trainee Service Ad...

Location

United Kingdom , Newcastle

Salary:

Not provided

Sytner BMW Worcester

Expiration Date

Until further notice

Requirements

Willingness to learn and progress
Strong organisational and administrative skills
Excellent attention to detail
Customer-focused approach
Background in customer service, particularly in a busy or call-handling environment (beneficial)
Experience with Kerridge (advantage, not essential)

Job Responsibility

Managing inbound and outbound booking calls
Scheduling customer bookings
Providing clear information
Ensuring exceptional service on calls
Supporting Service Advisors
Acting as link between customers and workshop
Keeping customers informed during vehicle service
Answering customer questions
Liaising with technicians and workshop control to monitor vehicle progress
Ensuring timely completion

What we offer

Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
Free Parking

Fulltime

New

Mercedes-Benz Parts Advisor

Sytner Group is looking for a motivated and committed Parts Advisor to join our ...

Location

United Kingdom , West London

Salary:

Not provided

Sytner BMW Worcester

Expiration Date

Until further notice

Requirements

Ideally, you will have experience in a similar role within the motor industry and be IT literate
High levels of organisation and attention to detail are required for this role
Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone
We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers

Job Responsibility

Demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers
Ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing
Ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories

What we offer

Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work

Fulltime

New

Mercedes-Benz Head Of Service

An excellent opportunity has arisen for an experienced Head of Service to join M...

Location

United Kingdom , Newcastle upon Tyne

Salary:

Not provided

Sytner BMW Worcester

Expiration Date

Until further notice

Requirements

Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge
Ability to work in a high pressured environment
Fantastic leadership skills that can drive a team forward
Strive for operational excellence and have a strategic mind-set
Management/supervisory experience in an Aftersales department as a minimum requirement

Job Responsibility

Lead a team of service advisors, technicians and support team within the service department
Deliver a full Aftersales service to customers
Maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales
Be an integral member of the Management Team
Deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation

What we offer

Enhanced Holiday Entitlement – 27 days plus bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Private Medical Insurance
Recognition of Long Service every 5 years
Discounted Car Schemes
Career Development
Enhanced Pension Entitlement
One day a year paid voluntary / community work
Colleague Discount on Cars
High Street Discounts

Mercedes-Benz Vehicle Technician

Join a team where excellence is the standard, and every day brings the chance to...

Location

United Kingdom , Watford

Salary:

Not provided

Sytner BMW Worcester

Expiration Date

Until further notice

Requirements

Proven experience as a Vehicle Technician with a Level 3, industry recognised qualification and franchised dealership experience
Strong attention to detail with a focus on quality and customer care
A team-player who is comfortable operating in a fast-paced environment
A proactive, professional approach and a willingness to go the extra mile
Ability to efficiently follow set processes and procedures

Job Responsibility

Carry out various aspects of vehicle maintenance & repairs on all vehicle models – with a focus on premium standards
Advise on appropriate products and services
Ensure all work is completed efficiently, safely, and to the manufacturer’s specifications
Maintain accurate records and uphold dealership and brand standards
Collaborate with service advisors and other colleagues to ensure seamless customer experience

What we offer

Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work

Fulltime

Master Certified Mercedes-Benz Technician

We are Mercedes-Benz of Shreveport is part of the fast-growing Group 1 Automotiv...

Location

United States , Shreveport

Salary:

Not provided

Group 1 Automotive

Expiration Date

Until further notice

Requirements

Experience as a Mercedes-Benz Master Diagnostic Technician
National Institute of Automotive Service Excellence (ASE) certification(s) or certification(s) in: brakes, electrical/electronic systems or engine performance preferred
Strong focus on achieving a great customer service experience
High attention to detail
A Love of Everything Automotive
A Positive & Friendly Attitude
Tools Based on your Experience
Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience

Job Responsibility

Efficient and accurate work in accordance with dealership’s and factory standards
Complete system diagnostics and full automotive troubleshooting and testing
Road-test vehicles to ensure quality work
Maintain an organized shop area
Communicate directly with service advisors regarding the status of the service work
Continuously learn new technical information and techniques

What we offer

Relocation Package Contingent on Experience
Paid Training
A Great Working Environment with the Latest Equipment
Continuous Job Training and Career Advancement Opportunity
Structured, Self-paced and Paid Training Opportunities
Manufacturer and Group 1 Recognition
Health, Dental, Vision Insurance, Life and Disability Insurance
401(k) with company match, Paid Time-off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan

Fulltime

Trainee Service Advisor

An excellent opportunity has become available for a motivated Trainee Service Ad...

Location

United Kingdom , Bristol

Salary:

Not provided

Sytner BMW Worcester

Expiration Date

Until further notice

Requirements

Willingness to learn and progress
Strong organisational and administrative skills
Excellent attention to detail
Customer-focused approach
Background in customer service, particularly in a busy or call-handling environment (beneficial)
Experience with Kerridge (advantage but not essential)

Job Responsibility

Managing both inbound and outbound booking calls
Scheduling customer bookings
Providing clear information
Ensuring every caller receives an exceptional level of service
Supporting Service Advisors to provide outstanding customer care
Acting as the vital link between customers and the workshop
Keeping customers informed throughout their vehicle service
Answering customer questions
Liaising closely with technicians and workshop control to monitor vehicle progress and ensure timely completion
Giving clear and confident advice on products and services

What we offer

Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
Free Parking

Fulltime

Trainee Service Advisor

An excellent opportunity has become available for a motivated Trainee Service Ad...

Location

United Kingdom , Heathrow

Salary:

Not provided

Sytner BMW Worcester

Expiration Date

Until further notice

Requirements

Willingness to learn and progress
Strong organisational and administrative skills
Excellent attention to detail
Customer-focused approach
Background in customer service, particularly in a busy or call-handling environment (beneficial)
Experience with Kerridge (advantage, not essential)

Job Responsibility

Managing both inbound and outbound booking calls
Scheduling customer bookings
Providing clear information
Ensuring every caller receives an exceptional level of service
Supporting Service Advisors to provide outstanding customer care
Acting as the vital link between customers and the workshop
Keeping customers informed throughout their vehicle service
Answering any questions customers may have
Liaising closely with technicians and workshop control to monitor vehicle progress and ensure timely completion
Giving clear and confident advice on products and services

What we offer

Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work

Fulltime

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Mercedes-Benz Service Advisor

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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