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Mercedes-Benz Parts Advisor

United Kingdom, West London · Job Posted July 04, 2026
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Job Description

Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Mercedes Benz of West London. As a Mercedes Benz Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. Mercedes Benz Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Job Responsibility

  • Demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers
  • Ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing
  • Ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories

Requirements

  • Ideally, you will have experience in a similar role within the motor industry and be IT literate
  • High levels of organisation and attention to detail are required for this role
  • Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone
  • We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers

What we offer

  • Enhanced Holiday Entitlement – 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work

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