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Sytner BMW Worcester Logo Sytner BMW Worcester · IT - Administration

Mercedes-Benz Head Of Service

United Kingdom, Newcastle upon Tyne Employment contract · Job Posted July 04, 2026
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Job Description

An excellent opportunity has arisen for an experienced Head of Service to join Mercedes-Benz of Newcastle. As a Sytner Head of Service, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Job Responsibility

  • Lead a team of service advisors, technicians and support team within the service department
  • Deliver a full Aftersales service to customers
  • Maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales
  • Be an integral member of the Management Team
  • Deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation

Requirements

  • Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge
  • Ability to work in a high pressured environment
  • Fantastic leadership skills that can drive a team forward
  • Strive for operational excellence and have a strategic mind-set
  • Management/supervisory experience in an Aftersales department as a minimum requirement

What we offer

  • Enhanced Holiday Entitlement – 27 days plus bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Private Medical Insurance
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • Career Development
  • Enhanced Pension Entitlement
  • One day a year paid voluntary / community work
  • Colleague Discount on Cars
  • High Street Discounts
  • Discounted Gym Membership
  • Structured Career Path
  • Cycle to Work Scheme
  • Free Parking
  • Flexible working solutions
  • Enhanced Long Service Awards
  • Learning and Development Opportunities
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