Menu Design and Development Specialist Jobs

MyTennisLessons

Location:
Mexico, Mexico City

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

22300.00 MXN / Month

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Job Description:

The Menu Design & Development Specialist leads the configuration, optimization, and enhancement of SpotOn’s Restaurant Point-of-Sale (POS) systems for clients. This role provides expert consultation, oversees complex menu builds, and ensures seamless integration across all connected platforms. Partnering closely with cross-functional teams, the Specialist identifies opportunities to improve client operations and recommends additional SpotOn solutions to drive efficiency, scalability, and success throughout the customer lifecycle.

Job Responsibility:

Lead advanced client consultations to gather requirements and provide expert POS guidance
Design and implement complex menu configurations and backend system updates
Ensure data integrity and consistent naming conventions across integrated software platforms
Troubleshoot and resolve complex software and configuration issues, escalating as needed
Maintain accuracy across all software integrations and updates
Demonstrate mastery of Menu Team processes, standards, and best practices
Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences
Manage and prioritize escalated tickets, providing timely, high-quality resolutions
Partner with Account Executives and Sales Managers to ensure process compliance and system alignment
Mentor and train Level 1 specialists, supporting their technical development and performance growth
Contribute to documentation, process improvements, and workflow optimization initiatives
Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists
Review and verify outcomes before submission to maintain consistency and high-quality standards
Identify and address process gaps or errors to drive continuous improvement and operational excellence

Requirements:

Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting
Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations
Calm and effective under pressure, with excellent organizational and prioritization skills
Exceptional written and verbal communication
multilingual ability is a plus
Proven success in client-facing consultation and technical implementation roles
Deep understanding of restaurant operations, menu design, and technology integration
Experience managing multiple client projects simultaneously
Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support)
Experience mentoring junior specialists or onboarding new team members
Familiarity with POS software systems, third-party integrations (e.g., delivery platforms), and system architecture
Background in the restaurant or hospitality industry strongly preferred
2 –3 years of professional experience in customer success or related roles
Experience in fintech or SaaS environments preferred
A high school diploma or GED is required
Associate degree in Hospitality Management, Business Administration, Information Technology or related field preferred
Fluent in English (written and verbal)

Nice to have:

Multilingual ability
Experience in fintech or SaaS environments
Associate degree in Hospitality Management, Business Administration, Information Technology or related field
Background in the restaurant or hospitality industry

What we offer:

Food Vouchers: $1,500.00 MXN per month
Comprehensive Benefits: Law benefits, SGMM, Dental Insurance, Life Insurance
Perks: Total Pass (gym membership), Career Development & Growth Opportunities

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Menu Design and Development Specialist