Mental Health Service Administrator Job at Invicta Health CIC (Ramsgate)

Job Description

Invicta Health have a rare opportunity for an Administrator to join our Mental Health Service team. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Job Responsibility

Assist the Mental Health Service - SMI Physical Health Check team with all administrative requirements including patient contact and correspondence, appointment letters and reporting
Support in the development and implementation of the Physical Health Checks systems and processes including the setting up, use and interrogation of Excel spreadsheets and EMIS system
Deal with general queries via phone, e-mail, and post in a timely manner, directing where necessary to the appropriate member of the team for action and follow up
Schedule appointments for patients in relation to core Mental Health Service and Serious Mental Illness (SMI) Physical Health Check appointments
Send reminder text messages for all appointments scheduled with the Mental Health Service where required
Liaise with GP surgeries, Community Mental Health Teams, and other outside agencies, to gather data and arrange bookings for practitioners when required
Monitor and track new referrals to the Physical Health Check Department, ensuring new referrals are directed to the appropriate Practitioner in a timely manner and spreadsheets updated accordingly
Monitor, check and contact the Physical Health Check team members at end of day, following clinical home visits to ensure all members are safe and report any concerns to MHS Head of Service
Support the Mental Health Service Physical Health Check department, with performance data collection
Check and maintain relevant Invicta Health NHS email accounts, acknowledging and responding to correspondence in a timely manner
Forwarding and escalating to an appropriate clinician/manager where appropriate
Maintain administrative files, records, and systems, ensuring relevant and up to date information is stored safely and accurately
Assist with data entry onto any/all systems utilised by the MHS team
Process patient feedback accurately and in a timely manner
Notify the MHS Service Assistant of any equipment that is not working
Raise Purchase Orders for any stock required for the service
Assist with updating and replenishing of promotional material including leaflets, posters and referral forms as required
Attend and take minutes at Physical Health Check Service meetings as and when required, actioning any items arising from the meeting where appropriate
Support other colleagues within the administration team with any queries, training, or development
Ensure the Invicta Health premises are secured and left in a tidy state at the end of the working day with equipment stored safely and cupboards locked.

Requirements

Broad administrative skills and experience
Knowledge of office management systems and procedures
Experience of working with different computer packages
Works well as part of a team
Ability to adapt
Good IT and keyboard skills
Organisational abilities
Good time management
Able to take instruction and direction
Good telephone manner
Ability to use discretion and maintain confidentiality
Strong attention to detail and accuracy in work
Knowledge of Information Governance
Good level of education including competent levels of numeracy and literacy.

Nice to have

Previous administration experience within a medical environment
Knowledge and understanding of the National Health Service
Experience of setting up and maintaining effective administrative filling systems
Understanding of the Data Protection Act.

What we offer

NHS Pension
Learning and Development opportunities
Progression opportunities
Competitive annual leave entitlement
Incremental pay progression
Flexible working
Approved blue light card provider
Salary Sacrifice Schemes
Company Car Lease Scheme
Employee Assistance Programme

Invicta Health CIC - All Job Offers

Select Country

Mental Health Service Administrator

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Mental Health Service Administrator

Mental Health Service Administrator

Mental Health Service Administrator

Mental Health Administrator

Operations and Client Services Manager for a Mental Health Clinic

Senior Mental Health Support Worker

Pre-Licensed Outpatient Mental Health Associate

Mental Health Therapist

Conditionally Licensed Outpatient Mental Health Therapist

Our AI answers in your language