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Mental Health Ambulance Care Assistant

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Service Care Solutions

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Location:
United Kingdom , Burgess Hill

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Category:
-

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Contract Type:
Not provided

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Salary:

14.24 - 16.01 GBP / Hour
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Job Description:

We are recruiting Agency Mental Health Ambulance Care Assistants to join our clients Safe Care Mental Health team based in Burgess Hill. This is a rewarding and varied role supporting individuals with mental health needs during transport between healthcare and secure settings. You will work closely with multidisciplinary professionals to ensure safe, dignified, and person-centred care at all times. Transfers are usually completed in two- or three-person crews, with occasional solo driving required depending on operational need.

Job Responsibility:

  • Working as part of a team to support the service user on board
  • Taking responsibility for ensuring the vehicle is safely and responsibly driven
  • Assisting service users with challenging behaviour and/or mental health illnesses
  • Supporting challenging service users who may require physical intervention when necessary
  • Working alongside police and other professionals to transport vulnerable service users between hospitals, homes, prisons, and medical/care settings including A&E, outpatient departments, and hospital wards
  • Liaising with hospital staff and police to ensure safe conveyance of service users to and from places of safety
  • Responsible for lifting, securing, and assisting service users in and out of the ambulance
  • Transferring service users from beds to stretchers, chairs to chairs, or similar, both in and out of hospital and medical/commercial settings
  • Completing safe and accurate handover of service users to appropriate staff on arrival at treatment centres/hospitals
  • Ensuring the ambulance is kept safe, clean, and tidy at all times

Requirements:

  • Full manual UK driving licence (Desirable)
  • Full UK Right to Work (NO SPONSORSHIP)
  • Experience in care, security, prison, or public service environments
  • Experience supporting individuals with mental health needs (HCA / Support Worker background essential)
  • PMVA training (essential)
  • Calm, considerate, and confident driver (no more than 6 penalty points)
  • Strong communication skills in emotionally challenging situations
  • Ability to build rapport with service users and remain patient-centred
  • Team-focused with a collaborative approach
  • Physically fit for patient handling, moving, and occasional restraint
  • Able to problem-solve and identify changes in behaviour in demanding situations

Nice to have:

Full manual UK driving licence

What we offer:
  • Flexible bank shifts with ongoing rota availability
  • Opportunity for block bookings once established
  • Potential progression into dedicated driver roles
  • Supportive multidisciplinary working environment

Additional Information:

Job Posted:
May 15, 2026

Expiration:
June 08, 2026

Work Type:
On-site work
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