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Mensageiro

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Brazil, Sao Paulo

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

This is a full-time opportunity at W Hotel Sao Paulo. The role involves providing exceptional service to Residence owners, guests, and visitors, including assistance with carrying items, maintaining cleanliness, and ensuring safety and professionalism.

Job Responsibility:

  • Greet and escort Residence owners, vendors and guests
  • Open doors and assist Residence owners/guests/visitors entering and leaving property
  • Assist Residence owners/guests/visitors in and out of vehicles including assisting with transporting groceries, luggage, and/or packages to and from cars, units and other areas
  • Supply Residence owners/guests/visitors with directions if requested
  • Assist in maintaining a clear drive on Residences entrance
  • Assist in directing all moving and delivery personnel to loading dock
  • Assist valet parking in movement of Residence owners and Guest vehicles
  • Communicate Residence owners’ issues with vehicles to Valet Lead and assist in resolving
  • Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas
  • Polish luggage carts and maintain cleanliness of carts
  • Maintain clear passage into the building and car drop off area
  • Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
  • Maintain awareness of undesirable persons on property premises
  • Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
  • Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Comply with quality assurance expectations and standards
  • Read and visually verify information in a variety of formats (e.g., small print)
  • Move at a speed required to respond to work situations (e.g., run, walk, jog)
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
  • Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Requirements:

  • Greet and escort Residence owners, vendors and guests
  • Open doors and assist Residence owners/guests/visitors entering and leaving property
  • Assist Residence owners/guests/visitors in and out of vehicles including assisting with transporting groceries, luggage, and/or packages to and from cars, units and other areas
  • Supply Residence owners/guests/visitors with directions if requested
  • Assist in maintaining a clear drive on Residences entrance
  • Assist in directing all moving and delivery personnel to loading dock
  • Assist valet parking in movement of Residence owners and Guest vehicles
  • Communicate Residence owners’ issues with vehicles to Valet Lead and assist in resolving
  • Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas
  • Polish luggage carts and maintain cleanliness of carts
  • Maintain clear passage into the building and car drop off area
  • Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
  • Maintain awareness of undesirable persons on property premises
  • Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
  • Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Comply with quality assurance expectations and standards
  • Read and visually verify information in a variety of formats (e.g., small print)
  • Move at a speed required to respond to work situations (e.g., run, walk, jog)
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
  • Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice to have:

High school diploma or G.E.D. equivalent

What we offer:
  • Equal opportunity employer
  • Inclusive environment
  • Non-discrimination policy

Additional Information:

Job Posted:
August 02, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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