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This is a full-time opportunity at W Hotel Sao Paulo. The role involves providing exceptional service to Residence owners, guests, and visitors, including assistance with carrying items, maintaining cleanliness, and ensuring safety and professionalism.
Job Responsibility:
Greet and escort Residence owners, vendors and guests
Open doors and assist Residence owners/guests/visitors entering and leaving property
Assist Residence owners/guests/visitors in and out of vehicles including assisting with transporting groceries, luggage, and/or packages to and from cars, units and other areas
Supply Residence owners/guests/visitors with directions if requested
Assist in maintaining a clear drive on Residences entrance
Assist in directing all moving and delivery personnel to loading dock
Assist valet parking in movement of Residence owners and Guest vehicles
Communicate Residence owners’ issues with vehicles to Valet Lead and assist in resolving
Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas
Polish luggage carts and maintain cleanliness of carts
Maintain clear passage into the building and car drop off area
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
Maintain awareness of undesirable persons on property premises
Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language, and answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats (e.g., small print)
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Requirements:
Greet and escort Residence owners, vendors and guests
Open doors and assist Residence owners/guests/visitors entering and leaving property
Assist Residence owners/guests/visitors in and out of vehicles including assisting with transporting groceries, luggage, and/or packages to and from cars, units and other areas
Supply Residence owners/guests/visitors with directions if requested
Assist in maintaining a clear drive on Residences entrance
Assist in directing all moving and delivery personnel to loading dock
Assist valet parking in movement of Residence owners and Guest vehicles
Communicate Residence owners’ issues with vehicles to Valet Lead and assist in resolving
Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas
Polish luggage carts and maintain cleanliness of carts
Maintain clear passage into the building and car drop off area
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
Maintain awareness of undesirable persons on property premises
Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language, and answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats (e.g., small print)
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
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