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Each funeral is an incredibly important one-off event for the bereaved. As a Memorial Advisor, you’ll be offering dedicated one to one support and guidance when discussing the variety of memorial options that are available, helping families honour their loved one in a way that is uniquely personal to them for now and years to come. You will be leading your bereaved families through their Memorial Journey with exceptional care, being mindful of the different stages of the grief journey. 40 hours per week, working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required).
Job Responsibility
Active listening and asking questions to understand the family and their grief process, the person they have lost, key challenges, memorial options and what is important to them
Developing a consistent and ethical consultative sales approach, prioritising our families’ needs as opposed to a hard sell
Lead and manage our commercial conversations with exceptional care
Ensure our families are presented with every possible choice to create a memorial that is uniquely personal to them
Making calls and booking appointments with families
Using our bespoke IT system called Chronicle to discuss memorial options, including jewellery options, material of headstone, colour and font of engraving, tree/living memorial, plot area
Walking the grounds with a family to show them different plots
Answering the phone, actioning email enquiries and sending outbound paperwork/letters
Liaising with suppliers to place orders and coordinate
Provide family with breakdown of costs and process final transactions
Communicating with families about memorial leases and extensions