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Memorial Advisor

westerleighgroup.co.uk Logo

WesterleighGroup

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Location:
United Kingdom , Ilford

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

25799.00 - 27500.00 GBP / Year
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Job Description:

Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day? As a Memorial Advisor, you’ll be offering dedicated one to one support and guidance when discussing the variety of memorial options that are available, helping families honour their loved one in a way that is uniquely personal to them for now and years to come. You will be leading your bereaved families through their Memorial Journey with exceptional care, being mindful of the different stages of the grief journey. This role is very much an ethical, consultative sales role focused on building trusted relationship over time, matching back specific solutions to individual needs.

Job Responsibility:

  • Active listening and asking questions to understand the family and their grief process
  • Developing a consistent and ethical consultative sales approach
  • Lead and manage our commercial conversations with exceptional care
  • Ensure our families are presented with every possible choice to create a personal memorial
  • Making calls and booking appointments with families
  • Using the bespoke IT system called Chronicle to discuss memorial options
  • Walking the grounds with a family to show them different plots
  • Answering the phone, actioning email enquiries and sending outbound paperwork / letters
  • Liaising with different suppliers to place orders
  • Provide the family with a breakdown of costs and process the final transactions
  • Communicating with families about memorial leases and extensions
  • Oversee renovations and repairs to memorials
  • Accurate record keeping

Requirements:

  • Previous experience as a Sales Executive / Sales Advisor / Sales Assistant / Sales Representative / Sales Consultant / Funeral Arranger
  • Consultative sales experience
  • Natural communicator with a flair for building relationships and providing excellent customer service
  • Ability to speak to people in a caring and understanding manner
  • Resilient and organised with excellent attention to detail
  • A good active listener
  • Excellent Administration and IT skills
  • Comfortable using Word / Excel, writing emails and letters
  • A real team player, with compassion and the desire to make a difference every day
What we offer:
  • Commission from sales
  • 32 days holiday (Includes 8 days bank holiday)
  • Life Assurance
  • Access to a wide range of retail discounts and wellbeing support
  • Ongoing learning & development
  • Pension scheme
  • Employee Assistance / Occupational health support Program
  • Mindfulness App
  • Mental Health Ambassadors
  • Free Cremation benefit for Immediate family
  • Bereavement Leave
  • Enhanced maternity & paternity pay
  • Recognition scheme
  • Free Flu jab
  • Smart uniform and PPE provided
  • Free parking

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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