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Membership Support Officer

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Australian Council of Trade Unions (ACTU)

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Location:
Australia , Carlton

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Timber, Furnishing & Textiles Union is seeking a full-time experienced membership officer to assist our membership team and to work closely with our organisers. Situated in our Carlton based National office.

Job Responsibility:

  • provide prompt and professional service to members
  • maintain accurate membership records and data integrity
  • process new memberships, resignations, suspensions and adjustments
  • process membership dues, including direct debit, credit card, BPAY and other payment methods
  • run payment processing cycles and follow up declined, missing or irregular payments
  • communicate with members and employers about payment issues
  • issue dues notices and other scheduled membership communications
  • respond to membership enquiries by phone, email and mail
  • assist with reports, data analysis, mail-outs and digital communications
  • help improve systems, workflows and data quality

Requirements:

  • strong attention to detail
  • good customer service and communication skills
  • the ability to manage workloads and meet deadlines
  • sound Microsoft Office skills, particularly Excel
  • the ability to work well in a team and also work independently
  • initiative and a willingness to learn

Nice to have:

  • experience with membership or database systems (IMIS desirable but not essential)
  • an understanding of, or commitment to, trade union values is desirable
What we offer:
  • values-driven workplace focused on improving working conditions for workers
  • supportive team environment
  • opportunities for training and skill development
  • 13 rostered days off per year
  • 5 weeks annual leave
  • some flexibility around working arrangements for the right candidate

Additional Information:

Job Posted:
May 03, 2026

Expiration:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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Australian Council of Trade Unions (ACTU) - All Job Offers
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