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Membership Support Coordinator

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Beacon Hill

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Location:
United States , Bannockburn

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Contract Type:
Not provided

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Salary:

22.00 - 23.00 USD / Hour

Job Description:

A nonprofit association in Bannockburn is seeking a Temporary Membership Coordinator to support their members during a key period of growth. This role is ideal for someone who is customer service-driven, detail-oriented, and passionate about creating positive, people-centered experiences while supporting a meaningful mission.

Job Responsibility:

  • Provide high-quality, member-focused customer service via phone, email, and digital channels
  • Serve as a primary point of contact for membership inquiries, requests, and account updates
  • Process new memberships, renewals, upgrades, and cancellations using Salesforce
  • Maintain accurate and up-to-date member records in Salesforce with strong attention to detail
  • Clearly communicate membership benefits, programs, events, and policies
  • Support member engagement, retention, and outreach initiatives
  • Run basic Salesforce reports and assist with data cleanup or audits as needed
  • Collaborate with internal teams to resolve member issues and ensure a positive member experience
  • Assist with special projects, reporting, and administrative support as needed

Requirements:

  • 2+ years of customer service, administrative, or membership support experience required
  • Experience working with nonprofit organizations, associations, or member-based organizations preferred
  • Prior experience using Salesforce for customer or membership management
  • Strong commitment to service, professionalism, and member satisfaction
  • Excellent written and verbal communication skills
  • Highly organized with strong attention to detail
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • Positive, empathetic, and solution-oriented approach
  • Ability to work independently and collaboratively within a mission-driven team

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
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