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A nonprofit association in Bannockburn is seeking a Temporary Membership Coordinator to support their members during a key period of growth. This role is ideal for someone who is customer service-driven, detail-oriented, and passionate about creating positive, people-centered experiences while supporting a meaningful mission.
Job Responsibility:
Provide high-quality, member-focused customer service via phone, email, and digital channels
Serve as a primary point of contact for membership inquiries, requests, and account updates
Process new memberships, renewals, upgrades, and cancellations using Salesforce
Maintain accurate and up-to-date member records in Salesforce with strong attention to detail
Clearly communicate membership benefits, programs, events, and policies
Support member engagement, retention, and outreach initiatives
Run basic Salesforce reports and assist with data cleanup or audits as needed
Collaborate with internal teams to resolve member issues and ensure a positive member experience
Assist with special projects, reporting, and administrative support as needed
Requirements:
2+ years of customer service, administrative, or membership support experience required
Experience working with nonprofit organizations, associations, or member-based organizations preferred
Prior experience using Salesforce for customer or membership management
Strong commitment to service, professionalism, and member satisfaction
Excellent written and verbal communication skills
Highly organized with strong attention to detail
Ability to manage multiple tasks and priorities in a fast-paced environment
Positive, empathetic, and solution-oriented approach
Ability to work independently and collaboratively within a mission-driven team