Membership Specialist

• Serves as the point of contact for existing members for general inquiries on our platforms, programs and services
• Ensures members receive requested products and services in a timely fashion, aligned with our defined service expectations
• Communicates member needs and demands to FS-ISAC, including escalation as appropriate
• Handles Member Services Cases queue
• Coordinates other program support as needed
• Serves as one of the main points of contact for FS-ISAC members and is responsible for ensuring members get connected to their benefits
• Work with members daily via our service desk and must become an expert on services and internal processes
• Charged with overseeing data input and validation to ensure accuracy and completeness of CRM and other member data sources

• Bachelor’s degree or equivalent combination of education and experience
• 4-7 years of relevant experience
• Experience in the association environment is highly desired
• Experience in Salesforce, Office 365, SharePoint, virtual meetings platform
• Interpersonal skills - Effectively interacts with individuals with variety of backgrounds and experience
• Oral Communication - Speaks clearly and persuasively in positive or negative situations
• listens and gets clarification
• Organizational Support - Follows established policies and procedures
• completes administrative tasks correctly and on time
• supports organization's goals and values
• Planning and Organizing - Prioritizes tasks and activities effectively
• handles multiple tasks simultaneously
• ability to plan, coordinate and implement meetings, web programs and conference calls
• Problem Solving - Independently identifies potential problems in member services process
• effectively communicates issues to team
• offers problem solving input
• Professionalism – Is self-motivated
• responsible and disciplined
• works as part of a team
• Quality Management - Is detail-oriented
• consistently turns in high-quality work without close supervision
• Written Communication - Writes clearly and informatively
• able to read and interpret written information

Experience in the association environment