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Membership Specialist, EMEA

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FS-ISAC

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Membership Specialist serves as one of the main points of contact for FS-ISAC members and is responsible for ensuring members get connected to their benefits. The Membership Specialist will work with members daily via our service desk and must become an expert on services and internal processes. This role is also charged with overseeing data input and validation to ensure accuracy and completeness of CRM and other member data sources. The ideal candidate will have extensive experience with Salesforce.

Job Responsibility:

  • Serves as the point of contact for existing members for general inquiries on our platforms, programs and services
  • Ensures members receive requested products and services in a timely fashion, aligned with our defined service expectations
  • Communicates member needs and demands to FS-ISAC, including escalation as appropriate
  • Handles Member Services Cases queue
  • Coordinates other program support as needed
  • Serves as one of the main points of contact for FS-ISAC members and is responsible for ensuring members get connected to their benefits
  • Work with members daily via our service desk and must become an expert on services and internal processes
  • Overseeing data input and validation to ensure accuracy and completeness of CRM and other member data sources

Requirements:

  • Bachelor’s degree or equivalent combination of education and experience
  • 2-4 years of relevant experience
  • Experience in the association environment is highly desired
  • Experience in Salesforce, Office 365, SharePoint, virtual meetings platform
  • Interpersonal skills - Effectively interacts with individuals with variety of backgrounds and experience
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations
  • listens and gets clarification
  • Organizational Support - Follows established policies and procedures
  • completes administrative tasks correctly and on time
  • supports organization's goals and values
  • Planning and Organizing - Prioritizes tasks and activities effectively
  • handles multiple tasks simultaneously
  • ability to plan, coordinate and implement meetings, web programs and conference calls
  • Problem Solving - Independently identifies potential problems in member services process
  • effectively communicates issues to team
  • offers problem solving input
  • Professionalism – Is self-motivated
  • responsible and disciplined
  • works as part of a team
  • Quality Management - Is detail-oriented
  • consistently turns in high-quality work without close supervision
  • Written Communication - Writes clearly and informatively
  • able to read and interpret written information

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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