Membership Services Officer Job at Office Angels (Kings Cross, London)

Customer Services Coordinator - Membership

Join a respected organisation within the membership sector, serving the Transpor...

Location

United Kingdom , London

Salary:

24000.00 - 27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Customer Service Experience: Previous experience in a customer-facing role
Strong communication and interpersonal skills
Excellent time management and organisation
High attention to detail and accuracy
Proficiency in Microsoft Office
Ability to work independently and meet deadlines

Job Responsibility

Process Claims: Handle sickness and life insurance claims with care and accuracy
Deliver Excellent Customer Support: Respond to member enquiries via phone, email, and post
Provide Product Information: Offer guidance on services and policies
Manage Transactions: Process direct debits and maintain data accuracy

What we offer

22 days holiday + bank holidays
Subsidised transport costs
Company pension & life insurance
Income protection & private healthcare
Supportive, friendly team and great workplace culture

Fulltime

HR Business Partner

Field HR Business Partner role supporting Circle K Retail teams across Ireland, ...

Location

Ireland , Dublin

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Degree in Human Resources or related qualification
Minimum 3 years' HR experience within retail, multi-site or service industries
CIPD membership or partial membership
Strong proficiency in MS Office and HR systems such as Workday
Experience with digital learning platforms
Thorough understanding of employment law
Proven ability to manage conflict sensitively
Strong decision-making skills
Full clean driver's license

Job Responsibility

Collaborate with Retail teams, Store Managers, and Area Managers
Provide expert advisory services in employee relations, learning and development, engagement, and retention
Deliver coaching and support to Store Managers on employee relations matters
Assist Station Managers in leading and developing their teams
Serve as primary HR contact for retail team members
Contribute to HR strategy for Circle K Retail
Build and maintain relationships with retail colleagues
Prepare and present weekly HR data and trend reports

Fulltime

Receptionist

We are looking for a highly motivated and hospitality-driven Receptionist to joi...

Location

United States , Brooklyn

Salary:

17.00 USD / Hour

Elite Amenity Management

Expiration Date

Until further notice

Requirements

Associate or Bachelor's degree preferred
Adherence to a professional appearance and compliance with the company's uniform policy
Strong aptitude for delivering exceptional customer service
Proficiency in utilizing various computer software, notably Microsoft Office
Excellent written and verbal communication abilities in interactions with both clients and team members
Experience in managing or handling client inquiries and concerns

Job Responsibility

Serve as the initial point of contact for clients, warmly welcoming and guiding them during their visit
Perform essential clerical duties that contribute to the office's daily functioning, including the opening and closing procedures of the Health Club, membership management, and handling phone calls throughout shifts
Greet clients and visitors courteously, creating a welcoming atmosphere
Aid in various operational tasks to support the smooth running of the Health Club
Manage and monitor memberships efficiently
Ensure the reception area remains tidy, organized, and safe for all visitors
Conduct routine checks around the Health Club space to maintain orderliness and compliance

What we offer

401(k) with matching contribution for eligible employees
Comprehensive on-the-job training

Parttime

Receptionist

Elite Amenity Management is looking for a highly motivated and hospitality-drive...

Location

United States , New York

Salary:

17.00 - 18.00 USD / Hour

Elite Amenity Management

Expiration Date

Until further notice

Requirements

Associate or Bachelor's degree preferred
Adherence to a professional appearance and compliance with the company's uniform policy
Strong aptitude for delivering exceptional customer service
Proficiency in utilizing various computer software, notably Microsoft Office
Excellent written and verbal communication abilities in interactions with both clients and team members
Experience in managing or handling client inquiries and concerns

Job Responsibility

Serve as the initial point of contact for clients, warmly welcoming and guiding them during their visit
Perform essential clerical duties that contribute to the office's daily functioning, including the opening and closing procedures of the Health Club, membership management, and handling phone calls throughout shifts
Greet clients and visitors courteously, creating a welcoming atmosphere
Aid in various operational tasks to support the smooth running of the Health Club
Manage and monitor memberships efficiently
Ensure the reception area remains tidy, organized, and safe for all visitors
Conduct routine checks around the Health Club space to maintain orderliness and compliance

What we offer

401(k) with matching contribution for eligible employees
Comprehensive on-the-job training

Parttime

Member Services & Events Coordinator

As a Member Services & Event Coordinator, you will act as the main point of cont...

Location

United Kingdom

Salary:

Not provided

CIOB

Expiration Date

Until further notice

Requirements

Excellent communication skills, both in written and spoken English
Demonstrable administrative experience
Organising and reviewing successful events within budget
Excellent customer service, organisational, multi-tasking, and administrative skills
Ability to work from home with minimal supervision
Strong IT skills including Microsoft Office software (Word, Excel, PowerPoint, and Outlook) experience working with social media, with the ability to learn new in-house systems quickly
Willing to travel and work flexible hours to meet the organisation’s needs

Job Responsibility

Act as the main point of contact for members providing excellent customer services, support, and membership advice for West Yorkshire, South Yorkshire, North- East Yorkshire & Humber (North of England)
Provide corporate information to the Local Hub Committee(s) ensuring the goals and objectives of the Institute are delivered
Organise and deliver a program of events locally including, networking, CPD, new members, and upgrade workshops
Advise members and potential members on local activities and products available to them
Contribute to the annual renewals campaign locally to achieve targets set along with weekly upgrade campaigns
Publicise and promote the local annual events program (may include joint events with other professional bodies or local associations) to achieve targets
Ensure all CIOB’s products/services are promoted at events e.g., CIOB Training, CIOB Academy, membership, structured programs, CPD portal, magazines, etc
Responsibility for raising purchase orders and invoices for local events and associated income and expenditure

What we offer

25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure
Private pension scheme with employer contributions and free pension advice
Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
Enhanced family-friendly policies and life assurance
Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
Learning and development tailored to your career growth

Fulltime

Member Services Representative

We are looking for a proactive Member Services Representative to join our team i...

Location

United States , Saint Louis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service, ideally in a fast-paced call center environment
Strong computer proficiency, including familiarity with standard office software
Excellent typing skills with attention to detail and accuracy
Demonstrated ability to handle customer inquiries and resolve issues effectively
Exceptional organizational and multitasking abilities
Strong communication skills, both verbal and written
Ability to work collaboratively in a team-oriented setting

Job Responsibility

Accurately process membership applications, payments, and updates to member records
Reach out to members for renewals and engagement throughout their membership journey
Provide support during events, including staffing the member services booth at the Annual Session
Assemble informational packets, certificates, and other materials for members
Offer administrative assistance such as greeting visitors and handling inquiries
Ensure timely and effective communication with members via phone and email
Maintain a high level of accuracy in data entry and record-keeping
Collaborate with team members to improve processes and workflows
Address member concerns with professionalism and problem-solving skills
Stay informed about membership benefits and program updates to provide accurate information

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Head of Recruitment and Retention

The head of member recruitment and retention manages the operational functions t...

Location

United States

Salary:

99895.00 - 136107.00 USD / Year

American Physical Society

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
Minimum of three years of progressively responsible management experience
Experience with Zoom, Google Suite Applications, Microsoft Office Applications, Salesforce, Nimble (AMS) and Asana preferred
Familiarity with association relational databases preferred
Strong background in nonprofit or similar membership recruitment, retention, and service
Experience planning and supervising work using sophisticated membership and customer relationship management systems
High-level analytical and problem-solving skills
Excellent customer service skills
Strong written and verbal communication skills
Strong organization, documentation, and prioritization skills

Job Responsibility

Manage the implementation of data-informed campaigns to attract new domestic and international APS members
Oversee staff support for retention activities for both general members and unit members, including welcome communications, engagement activities, and renewal materials
Direct staff who maintain and update APS membership records and provide excellent customer service to individuals contacting the membership department
Oversee the efficient and responsive membership renewal process
Analyze membership trends and provide data-informed recommendations to the director on recruitment, retention, communications, and services, including contributions to departmental key performance indicators
Oversees all industrial physics program activities, ensuring alignment with membership growth priorities in the early career sector
Collaborate with APS Marketing, Information Systems, Meetings, and other departments to review and authorize updates to the membership database and related systems
Plan and manage in-person membership presence at APS and external events, in coordination with the units team and APS Marketing
Track budgets and approve invoices for activities within the role’s scope of work for less-complex projects or subprojects
Participate in cross-departmental work in a consulted capacity and as an occasional contributor, as needed

What we offer

Flexible schedules and ability to work remotely
8% employer-paid retirement contribution
Investment advisement services: 100% employer paid
Medical benefits: PPO or HDHP option
Employer contribution to FSA or HSA account, eligibility based on medical plan enrollment
Lifestyle Spending benefit up to $1,500.00 (USD) - 100% employer paid
Vision benefits: individual and dependent coverage 100% employer paid
Basic Life & Accident insurance: employee coverage 100% employer paid
Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage
Disability insurance: employee coverage 100% employer paid

Fulltime

Community Manager

The Community Manager will oversee the member experience and concierge teams ens...

Location

United States , Atlanta

Salary:

Not provided

The Gathering Spot

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Extensive knowledge of hospitality industry
Proficient with Microsoft Office Suite or related software
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Job Responsibility

Coordinates and oversees all member requests, ensuring quality service is provided
Greets and welcomes guests, conducts tours, and books reservations as needed
Works to resolve issues or problems that guests may experience
Handles special requests and accommodations
Inspects facilities to ensure compliance with applicable standards and regulations
Ensures maintenance issues are addressed in a timely manner
Analyzes financial information
plans and facilitates purchases in order to maintain a seamless guest experience
Coordinates services with outside suppliers, vendors and event planners
Assists in member billing and accounts

Fulltime

Membership Services Officer

Office Angels

Location:
United Kingdom , Kings Cross, London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
August 01, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Membership Services Officer