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Membership Services Officer

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Social Value Portal Ltd

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Location:
United Kingdom , Windsor

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

30000.00 - 31000.00 GBP / Year
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Job Description:

We're looking for a confident and personable Membership Services Officer to join our client, a well-established charity supporting member organisations. You'll play a key role in guiding, advising and supporting members' charities to help them thrive and operate effectively. If you enjoy building relationships, solving problems and making a real difference, this could be the ideal role for you!

Job Responsibility:

  • Coordinating and delivering engaging events for member charities
  • Responding promptly to member enquiries by phone and email
  • Carrying out Charity Health Checks covering governance and operations
  • Supporting charities experiencing difficulties, working closely with the Head of Member Services
  • Identifying members who may need additional direct support
  • Providing administrative and event support

Requirements:

  • Strong IT skills, including MS Excel & PowerPoint
  • Excellent written and verbal communication skills
  • Highly organised with the ability to multitask
  • Friendly, warm and approachable with a team-focused mindset
  • Project or event management experience
  • Driving license and access to car is essential

Nice to have:

Charity sector experience a plus

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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