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Membership Services Advisor

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Membership Bespoke

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

31726.00 GBP / Year

Job Description:

Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Membership Services Advisors. They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions. Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.

Job Responsibility:

  • Providing expert support to members of the medical and dental professions
  • Providing an efficient, accurate and professional service that is also warm and empathetic

Requirements:

  • Excellent verbal and written communication skills, including accurate grammar and spelling
  • The ability to absorb, retain and apply complex information – an excellent memory is essential
  • High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions
  • Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs
  • High attention to detail and a commitment to accuracy
  • Strong problem solving and critical thinking skills
  • Resilience and the ability to work under pressure
  • Self-motivated with a strong work ethic and a commitment to self-development
  • A team player who contributes positively to a supportive and collaborative culture
  • Open to feedback and a willingness to learn
  • A genuine interest in supporting the UK medical and dental professions
  • Ability to work in a professional, structured environment, with professional behaviour and conduct
  • Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential
What we offer:
  • Annual leave 22 days plus Bank Holidays
  • Private medical insurance (currently with BUPA) – benefit in kind
  • Season ticket loan scheme
  • Enhanced Maternity and paternity pay
  • Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age)
  • Life cover benefits also apply if member of pension scheme
  • Company sick pay (after 3 months service) = 13 weeks
  • Group Income protection insurance applies after 2 years continuous service
  • Ride to work scheme
  • Employee assistance programme
  • Holiday purchase scheme (up to 5 days)

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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