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Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Membership Services Advisors. They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions. Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.
Job Responsibility:
Providing expert support to members of the medical and dental professions
Providing an efficient, accurate and professional service that is also warm and empathetic
Requirements:
Excellent verbal and written communication skills, including accurate grammar and spelling
The ability to absorb, retain and apply complex information – an excellent memory is essential
High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions
Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs
High attention to detail and a commitment to accuracy
Strong problem solving and critical thinking skills
Resilience and the ability to work under pressure
Self-motivated with a strong work ethic and a commitment to self-development
A team player who contributes positively to a supportive and collaborative culture
Open to feedback and a willingness to learn
A genuine interest in supporting the UK medical and dental professions
Ability to work in a professional, structured environment, with professional behaviour and conduct
Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential
What we offer:
Annual leave 22 days plus Bank Holidays
Private medical insurance (currently with BUPA) – benefit in kind
Season ticket loan scheme
Enhanced Maternity and paternity pay
Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age)
Life cover benefits also apply if member of pension scheme
Company sick pay (after 3 months service) = 13 weeks
Group Income protection insurance applies after 2 years continuous service