Membership Senior Associate

• PROSPECTING AND OUTREACH: Respond to qualified inbound requests for information about Indagare’s products
• qualifying and converting leads to members and group trip participants
• MEMBER EXPERIENCE: Deliver a superlative customer experience to potential new Indagare Self Planner members as well as our existing member base
• SALES: Achieve assigned monthly and yearly revenue goals
• ENGAGEMENT: Work with Associate Director of Engagement and the Hotel Reservations Specialists to facilitate member upgrades and winbacks
• COMPLIANCE: Maintain member profile compliance in Salesforce to ensure seamless internal communication and client experience
• STRATEGY: Generate ideas and strategies to add value to membership, drive referrals and thoughtfully grow our member base
• CONSUMER INSIGHTS: Track trends and surface the voice of the customer to ensure that Indagare’s products and communication strategies align with consumer demand, working cross-functionally with group trips, bookings, and business development departments
• MARKETING: Partner with Marketing teammates to identify and implement ways to improve our acquisition and onboarding processes
• ONBOARDING: Collaborate with Associate Membership Acquisition Manager to develop sales scripts, standard operating procedures, and supplementary materials
• provide resources to external sales force as needed
• SYSTEMS AND PROCESSES: Manage membership inbox distribution, Work with trip-planning partners to ensure the best initial member experience, strengthening this on-going relationship across the teams and improving the internal client hand-off
• CORE VALUES: Uphold Indagare’s core values and represent the department proudly internally and externally

• 3+ years of experience, preferably in a membership or sales role
• Experience with sophisticated, affluent, and upscale clientele preferred
• Ability to determine sale type (light touch v. hard sale) in real time, based on interactions and communications with potential clients
• Excellent verbal and written communications skills required
• Ability to work in a fast-paced, dynamic, entrepreneurial, high performance environment and deliver results
• Detail-oriented with excellent analytical, communication, collaboration, presentation, project management and organizational skills
• Experience with Salesforce and HubSpot a plus
• Demonstrated ability to work successfully independently and as part of a team
• Ability to maintain a positive, focused, organized, diligent and resilient mentality
• Must have a passion for travel

Experience with Salesforce and HubSpot a plus

• medical, dental, and vision coverage
• Flexible Spending Accounts
• life insurance and disability coverage
• commuter benefits
• a retirement-savings plan
• paid time off (vacation, personal, holidays, and sick days)