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Goldfish Swim School Logo Goldfish Swim School · Sales

Membership Sales & Services Manager

United States, Gambrills Employment contract 45000.00 - 47000.00 USD / Year · Job Posted May 30, 2026
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Job Description

As a Sales & Services Manager, you'll play a key role in growing our school through membership sales, family engagement and team leadership. You'll lead a team that creates WOW experiences for families while helping them achieve their swimmer's goals. This role combines leadership and operations with driving enrollments, building relationships and creating a positive member experience that keeps families engaged through every stage of their Goldfish journey.

Job Responsibility

  • Direct and control daily operations to ensure the school is running according to Goldfish Swim School’s standard operating procedures
  • Develop and coach a team that confidently engages students and families, identifies needs and creates positive experiences that maintain memberships throughout the year
  • Foster a positive team culture by providing coaching, clear communication, accountability and support, creating a workplace that provides fundamental job and life skills for those looking to expand their careers
  • Drive membership growth by leading enrollment efforts and maintaining focus on monthly, quarterly and annual sales goals
  • Monitor and manage team members overseeing sales pipelines, lead activity, conversion rates and retention opportunities to maximize growth
  • Gain high level competency in class bookings, scheduling, reporting and administrative functions as well as the Goldfish Swim School curriculum, swim lesson quality standards and safety standards
  • Create and implement a plan of action when quarterly and annual goals are off track

Requirements

  • 2-4+ years of experience in sales, membership sales, CRM systems, lead management or customer follow-up
  • Schedule availability that includes some weekday evenings (until 8:30pm) and at least one weekend (Saturday or Sunday) shift per workweek and the ability to work the same scheduled days every week
  • Must be able to pass a basic swim test (50 yards) to become Lifeguard CPR & AED certified

What we offer

  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources
  • Medical
  • 401k program with employer matching
  • Paid Holidays
  • Paid Time Off
  • Vacation Days
  • Paid training and lifeguard certification
  • Free swim lessons for children and siblings
  • Culture driven company who practices our core values
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