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Membership Sales Associate

United States, Boston · Job Posted July 04, 2026
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Job Description

We are looking for a Membership Sales Associate to support a non-profit organization through a contract position focused on member engagement and service. This role is ideal for someone who enjoys speaking with people, handling high-volume communication, and ensuring inquiries and transactions are managed accurately. The position combines customer support and sales-oriented interaction, helping prospective and current members receive timely assistance while maintaining a welcoming experience.

Job Responsibility

  • Respond to incoming calls from prospective and existing members, providing clear information and resolving questions with a service-focused approach
  • Conduct outbound outreach to follow up on inquiries, support membership-related conversations, and encourage participation or renewals when appropriate
  • Enter orders, membership details, and related updates into internal records with accuracy and attention to detail
  • Assist callers with product, service, or membership questions while delivering courteous and efficient support in a fast-paced environment
  • Document interactions thoroughly so member activity, requests, and next steps are captured correctly
  • Coordinate with internal teams as needed to address issues, escalate complex concerns, and ensure timely resolution
  • Maintain consistent service quality across high-volume call activity while meeting productivity and responsiveness expectations

Requirements

  • Previous experience in a call center, customer service, or phone-based support role
  • Strong verbal communication skills with the ability to handle inbound and outbound conversations professionally
  • Comfortable managing order entry or similar data input tasks with a high degree of accuracy
  • Ability to multitask effectively while navigating calls, documentation, and follow-up actions
  • Demonstrated commitment to providing responsive and member-focused service
  • Proficiency with basic computer systems and the ability to learn internal tools quickly
  • Reliable organizational skills and attention to detail in a deadline-driven setting

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan

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