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We are looking for a Membership Sales Associate to support a non-profit organization through a contract position focused on member engagement and service. This role is ideal for someone who enjoys speaking with people, handling high-volume communication, and ensuring inquiries and transactions are managed accurately. The position combines customer support and sales-oriented interaction, helping prospective and current members receive timely assistance while maintaining a welcoming experience.
Job Responsibility
Respond to incoming calls from prospective and existing members, providing clear information and resolving questions with a service-focused approach
Conduct outbound outreach to follow up on inquiries, support membership-related conversations, and encourage participation or renewals when appropriate
Enter orders, membership details, and related updates into internal records with accuracy and attention to detail
Assist callers with product, service, or membership questions while delivering courteous and efficient support in a fast-paced environment
Document interactions thoroughly so member activity, requests, and next steps are captured correctly
Coordinate with internal teams as needed to address issues, escalate complex concerns, and ensure timely resolution
Maintain consistent service quality across high-volume call activity while meeting productivity and responsiveness expectations
Requirements
Previous experience in a call center, customer service, or phone-based support role
Strong verbal communication skills with the ability to handle inbound and outbound conversations professionally
Comfortable managing order entry or similar data input tasks with a high degree of accuracy
Ability to multitask effectively while navigating calls, documentation, and follow-up actions
Demonstrated commitment to providing responsive and member-focused service
Proficiency with basic computer systems and the ability to learn internal tools quickly
Reliable organizational skills and attention to detail in a deadline-driven setting
What we offer
medical, vision, dental, and life and disability insurance