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Horizon Leisure Centres Logo Horizon Leisure Centres · Sales

Membership Sales Advisor

United Kingdom, Guildford 26522.00 GBP / Year · Job Posted March 25, 2026
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Job Description

As a Membership Sales Advisor, you will play a key role in generating new membership sales while delivering excellent customer service and ongoing support to members. You’ll be confident engaging with people, understanding their needs and matching them to the right membership options to support their health and fitness goals. This role includes regular weekend working and sales coverage across Havant and Waterlooville Leisure Centres, with occasional working at Guildford Leisure Centre.

Job Responsibility

  • Proactively generate new membership sales through prospecting and lead generation
  • Building and maintaining relationships with potential and existing members
  • Meeting or exceeding monthly sales targets
  • Developing and implementing sales strategies to increase membership
  • Providing optimal customer service and support to members
  • Participating in weekly sales meetings and providing relevant insight pertaining to membership sales and retention
  • Conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and interests
  • Responsible for the administration of membership paperwork and to ensure that it is processed accordingly
  • Planning and organising own daily selling activity to obtain new business
  • Achieve on a weekly basis standards and targets, as set by the company
  • Ensure the Sales CRM system is accurately maintained and all leads are communicated with in a timely manner
  • Accountable for all cash handling, reporting any mistakes or shortfalls immediately
  • Carry out competitor analysis on a regular basis to provide information which can be used positively when selling the facilities
  • Generate new business by conducting outreach to prospective Corporate clients

Requirements

  • Proven track record of sales success
  • A solid understanding and use of KPI indicators to maximise sales
  • Working knowledge and experience of Sales CRM systems is preferred
  • Experience in the gym or fitness industry is preferred
  • Strong communication, interpersonal and customer service skills
  • Ability to work well in a team-orientated environment
  • Self-motivated and results driven
  • Strong organisational and time management skills
  • Ability to work flexible hours, including evenings and weekends
  • Full Clean Driving Licence to travel between sites and to visit Corporate clients
  • Ability to work to strict deadlines and prioritise under pressure
  • Ability to perform under pressure in a confident and calm manner
  • PC, Microsoft and web literate

What we offer

  • Free access to our award-winning gym’s and exercise classes for you and a +1
  • Employee discounts and wellbeing platform
  • Healthcare Cash plan
  • Free 24/7 access to GPs using our SmartHealth plan
  • Employee Assistance Programme - support for when you need it most
  • 23 days annual leave + 8 days bank holiday
  • Holiday purchase scheme
  • Internal recognition schemes
  • Opportunities for training, development and progression
  • Free onsite parking - subject to availability
  • Hybrid and family friendly policies
  • Generous company sick pay scheme
  • Employee referral scheme
  • Company pension scheme
  • Death in service benefit
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