This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries, and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams – the Centre of Excellence, and Risk & Control Management. American Express Membership Rewards (MR) is one of the largest and most renowned card-based loyalty programmes in the world. It is a critical feature of the American Express value proposition and is a key lever to support driving Cardmembers engagement and business growth. The Programme Executive role is responsible for managing our loyalty programme across Consumer and Commercial teams, to deliver incremental value to Cardmembers and leading the improvement and roll out of new capabilities. In addition, you will collaborate with third party partners and internal stakeholders to deliver the MR value proposition and offers through different capabilities and channels, to increase customer relevancy and engagement.
Job Responsibility
Become the subject matter expert for the end-to-end Membership Rewards customer journey across all programme elements, including Transfer, Gift Cards, Pay with Points, Use Points Towards Purchases, and direct integration partners
Identify opportunities to drive business growth and customer engagement through existing partnerships as well as onboarding new brands and redemption capabilities
Oversee the UK & ICC Membership Rewards websites and related content, ensuring accurate customer experience, implementation of new features, and integration of new partners where applicable
Provide strategic guidance and approvals for customer communications across both digital and offline channels, ensuring alignment with product positioning and brand messaging
Collaborate closely with cross-functional teams including the Centre of Excellence, Digital Channels, Product, Sales, and Servicing teams to support programme development and execution
Support leadership with Membership Rewards strategy, planning, and performance management initiatives
Requirements
Proven and current UK Card Services Products or Marketing experience is critical
Proven track record of driving and delivering results
Strong interpersonal and communication skills, able to develop and influence relationships
Strong partner management skills, experience in building and managing external relationships and contracts
Comfortable with data, able to demonstrate analytical and critical thinking skills
Good understanding of the P&L and an understanding of expense drivers
Strong ability to multi-task and manage priorities in a fast-paced work environment
Self-starter and team player who can also work efficiently and effectively alone
Positive, can-do attitude, encompassing a strong will to win
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions
What we offer
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program