This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Membership Coordinator reports to the Head of Membership Billing & Retention and serves as a frontline representative responsible for supporting new club member acquisition through high-volume inbound and outbound communication. This hourly, non-exempt position operates in a structured, metrics-driven, call center–style environment and focuses on delivering consistent customer service while contributing to membership enrollment goals.
Job Responsibility:
Handle a high volume of inbound calls, emails, and digital inquiries from prospective members
Conduct outbound phone and email outreach to assigned leads and prospect lists
Qualify prospective members using established criteria, scripts, and workflows
Educate prospects on club membership offerings, pricing, and benefits
Schedule tours and ensure timely follow-up communication
Support the enrollment process by guiding prospects through next steps and required documentation
Accurately document all interactions, outcomes, and follow-up actions in Salesforce or other CRM systems in real time
Adhere to established call quality standards, scripts, and customer service guidelines
Participate in call monitoring, coaching sessions, and Quality Assurance (QA) reviews
Manage multiple tasks simultaneously while meeting productivity and quality expectations
Provide consistent, professional service while working under time constraints
Support occasional on-site or community events as scheduled
Requirements:
1+ year of experience in a call center, customer service, or inside sales environment preferred
Comfort handling high volumes of inbound and outbound calls
Strong verbal and written communication skills
Ability to work in a performance-based, metrics-driven environment
Experience using CRM systems (Salesforce preferred)
Strong organizational skills and attention to detail
Ability to follow established processes, scripts, and quality standards
Ability to multitask, prioritize, and manage time effectively
Commitment to delivering high-quality customer service
Undergraduate degree preferred but not required
Ability to sit or remain stationary for extended periods
Ability to work at a computer and communicate via phone or headset for prolonged periods
Ability to attend occasional off-site events as required