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The Gathering Spot Logo The Gathering Spot · Call Center

Membership Recruitment Coordinator

United States, Atlanta Employment contract · Job Posted January 17, 2026
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Job Description

The Membership Coordinator reports to the Head of Membership Billing & Retention and serves as a frontline representative responsible for supporting new club member acquisition through high-volume inbound and outbound communication. This hourly, non-exempt position operates in a structured, metrics-driven, call center–style environment and focuses on delivering consistent customer service while contributing to membership enrollment goals.

Job Responsibility

  • Handle a high volume of inbound calls, emails, and digital inquiries from prospective members
  • Conduct outbound phone and email outreach to assigned leads and prospect lists
  • Qualify prospective members using established criteria, scripts, and workflows
  • Educate prospects on club membership offerings, pricing, and benefits
  • Schedule tours and ensure timely follow-up communication
  • Support the enrollment process by guiding prospects through next steps and required documentation
  • Accurately document all interactions, outcomes, and follow-up actions in Salesforce or other CRM systems in real time
  • Adhere to established call quality standards, scripts, and customer service guidelines
  • Participate in call monitoring, coaching sessions, and Quality Assurance (QA) reviews
  • Manage multiple tasks simultaneously while meeting productivity and quality expectations
  • Provide consistent, professional service while working under time constraints
  • Support occasional on-site or community events as scheduled

Requirements

  • 1+ year of experience in a call center, customer service, or inside sales environment preferred
  • Comfort handling high volumes of inbound and outbound calls
  • Strong verbal and written communication skills
  • Ability to work in a performance-based, metrics-driven environment
  • Experience using CRM systems (Salesforce preferred)
  • Strong organizational skills and attention to detail
  • Ability to follow established processes, scripts, and quality standards
  • Ability to multitask, prioritize, and manage time effectively
  • Commitment to delivering high-quality customer service
  • Undergraduate degree preferred but not required
  • Ability to sit or remain stationary for extended periods
  • Ability to work at a computer and communicate via phone or headset for prolonged periods
  • Ability to attend occasional off-site events as required

What we offer

  • Paid time off (vacation and sick time)
  • Medical, dental, and vision benefits
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