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A respected charitable organisation within the heritage, culture and learning sector is seeking a Membership Officer to lead the growth, development and stewardship of its established membership community. This is a fantastic opportunity for someone skilled in membership management, engagement and CRM systems who enjoys working in a values‑led environment. The Membership Officer will play a pivotal role in strengthening and expanding the organisation’s membership base, helping deliver on ambitious growth targets over the next five years. With a strong focus on acquisition, retention, customer service, reporting and on‑site conversion, you will ensure members receive exceptional service across all touchpoints.
Job Responsibility:
Process all membership sales, renewals and Gift Aid claims using Raiser’s Edge NXT
Maintain accurate, GDPR‑compliant membership data and reporting
Support on‑site membership recruitment, including training front‑of‑house teams
Develop strategies to increase membership acquisition and retention
Lead day‑to‑day communications with members, including newsletters and updates
Oversee sections of the website relating to membership and user journeys
Collaborate on marketing campaigns and member engagement initiatives
Support member events and stewarding activities
Work alongside the development team to support long‑term giving opportunities
Requirements:
Membership experience preferably within charity, heritage, culture or arts sectors
Substantial CRM experience
Excellent written and verbal communication skills
Data protection and Gift Aid knowledge
Strong organisational and supplier-management skills
Confident working with digital tools and MS Office
Nice to have:
Volunteer supervision
Raiser’s Edge
Copywriting skills
Experience in value‑led organisations
What we offer:
33 days annual leave (increasing with service)
Pension: 6% employer (up to 7% with increased contribution)
Life assurance: 3× salary
Salary exchange
Season ticket loan & Cycle to Work scheme
Free entry for you & your family to gardens
Local café & retail discounts through the Chelsea Heritage Quarter