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Membership Officer

United Kingdom, London Employment contract 31000.00 GBP / Year · Job Posted March 20, 2026
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Job Description

A respected charitable organisation within the heritage, culture and learning sector is seeking a Membership Officer to lead the growth, development and stewardship of its established membership community. This is a fantastic opportunity for someone skilled in membership management, engagement and CRM systems who enjoys working in a values‑led environment. The Membership Officer will play a pivotal role in strengthening and expanding the organisation’s membership base, helping deliver on ambitious growth targets over the next five years. With a strong focus on acquisition, retention, customer service, reporting and on‑site conversion, you will ensure members receive exceptional service across all touchpoints.

Job Responsibility

  • Process all membership sales, renewals and Gift Aid claims using Raiser’s Edge NXT
  • Maintain accurate, GDPR‑compliant membership data and reporting
  • Support on‑site membership recruitment, including training front‑of‑house teams
  • Develop strategies to increase membership acquisition and retention
  • Lead day‑to‑day communications with members, including newsletters and updates
  • Oversee sections of the website relating to membership and user journeys
  • Collaborate on marketing campaigns and member engagement initiatives
  • Support member events and stewarding activities
  • Work alongside the development team to support long‑term giving opportunities

Requirements

  • Membership experience preferably within charity, heritage, culture or arts sectors
  • Substantial CRM experience
  • Excellent written and verbal communication skills
  • Data protection and Gift Aid knowledge
  • Strong organisational and supplier-management skills
  • Confident working with digital tools and MS Office

Nice to have

  • Volunteer supervision
  • Raiser’s Edge
  • Copywriting skills
  • Experience in value‑led organisations

What we offer

  • 33 days annual leave (increasing with service)
  • Pension: 6% employer (up to 7% with increased contribution)
  • Life assurance: 3× salary
  • Salary exchange
  • Season ticket loan & Cycle to Work scheme
  • Free entry for you & your family to gardens
  • Local café & retail discounts through the Chelsea Heritage Quarter
  • Perkbox wellbeing & rewards platform (incl. free counselling sessions)
  • 20% shop discount + 50% staff café discount
  • Employee assistance programme

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