Membership Manager Job at Horniman Museum and Gardens (London)

Marketing Manager - Membership

The Marketing Manager - Membership plays a pivotal role in shaping how our Rapha...

Location

United Kingdom , London

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

Proven experience in digital marketing, CRM and campaign management, preferably within a subscription or membership context
Strong analytical skills with fluency in performance metrics such as CPA, LTV, churn rate and upsell rate
Technical familiarity with marketing automation tools, app management and analytics platforms
Excellent communication and cross-functional collaboration skills
Strategic thinker with a creative edge and a deep appreciation for brand consistency

Job Responsibility

Define and execute the global marketing strategy for RCC membership acquisition, retention and growth
Lead marketing of the RCC across all digital channels and support retail touchpoints through marketing materials and digital awareness
Own and help define the RCC app experience and run campaigns that increase member engagement and lifetime value
Apply brand standards with commercial rigour to deliver a membership experience that is distinctly Rapha
Define and execute global marketing strategies to grow RCC membership and maximise retention
Own the RCC membership funnel, optimising conversion, upsell and renewal rates
Lead churn reduction initiatives and lifecycle communications
Report on key revenue KPIs including ARR, GRR, NRR, ARPU, and ROAS
Lead CRM strategy for RCC, including segmentation, personalisation and automation
Collaborate with the wider Rapha CRM and Paid Media teams to deliver campaigns across email, social and app

What we offer

Flexible working hours
Support for ad-hoc remote working during the week - minimum 4 days in office
25 days annual leave
2 additional days paid time off to participate in a sportive or similar related cycling event
A flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle through our Getting Started Scheme
An annual clothing allowance of £1,120 for testing and promotional purpose
A company bonus scheme
A health cash plan provided by Healthshield worth up to £1405 per year
Mental health support with MyndUp
Free barista coffee and social drinks in the office

Fulltime

Manager, Membership Mobilization

The Membership Mobilization Manager works to advance GoodPower’s work to acceler...

Location

United States

Salary:

78000.00 - 83000.00 USD / Year

Action for the Climate Emergency

Expiration Date

Until further notice

Requirements

3-5+ years experience in membership engagement, campaigning, organizing, communications, advocacy or similar work, preferably in the political or renewable energy field
Ability to build a new complex program, collaborating across departments
Prior experience running a successful membership mobilization program
Strong writing skills and ability to adapt tone based on audiences
Experience writing communications via email programs (e.g., Engaging Networks, Twilio, MobileCommons)
Competency in utilizing CRMs (such as Salesforce) and digital campaigning tools (VAN, Thrutext/Thrutalk, Mobilize)
Awareness of and ability to communicate the economic impacts of the renewable energy transition
Strong analytical skills with ability to set priorities, complete work with minimal supervision, and meet deadlines

Job Responsibility

Leads the launch of a new membership program
Develops innovative approaches to generate online and offline opportunities
Collaborates with National Field Director and State Field Directors to develop organizing plans
Collaborates with National Political Director around key races
Develop and run the member-to-member electoral field campaign
Collaborate with Lifecycle Marketing Manager to leverage automations
Collaborate with Data Analytics Director for analysis of membership audiences
Ensure field activities are tracked in VAN
Ensure compliance and reporting of membership activities
Collaborate with Communications Director on communications calendar

What we offer

Medical
Dental
Vision
403b retirement savings plan
Vacation
Sabbatical
Paid Parental Leave
2 Floating Holidays
2 Community Service Floating Holidays
Sick time

Fulltime

Membership Data and PC Manager

This position is responsible for managing and overseeing the data operations and...

Location

United States , Harrisburg

Salary:

54490.00 - 100000.00 USD / Year

American Federation of State, County and Municipal Employees

Expiration Date

Until further notice

Requirements

Bachelor’s degree, and four (4) years of experience working in a data-related position
or equivalent combination of education and/or experience
Experience in membership data systems
Experience with Microsoft Office
specifically, Excel
Strong data management and analytical skills
Demonstrated project management skills
ability to manage complex projects, prioritize, and multi-task
Ability to troubleshoot any data-related problems
Excellent data management knowledge

Job Responsibility

Manage the operation of Council 13’s membership and dues information database (Unionware)
Track, report, and analyze member data to support stakeholder decision-making
Manage the tracking and distribution of dues and bargaining files for processing and oversee data processing workflow
Provide data cleansing support for large data sets
Provide training and technical assistance to resolve database-related issues for users
Assist leadership in the preparation of data reports
Document business processes and procedures
Ensure the integrity and confidentiality of all databases and related systems
Provide entry-level PC support to staff, including setup of workstations, installation of standard software, troubleshooting hardware and connectivity issues, and assisting with password or account access problems
Maintain an inventory of computer equipment and coordinate with IT vendors for repairs, replacements, or upgrades

Fulltime

Senior Manager, Learning & Training – Membership Services

Learning & Training (L&T) within Membership Services is a strategic function foc...

Location

United States , Boston

Salary:

85000.00 - 125000.00 USD / Year

Whoop

Expiration Date

Until further notice

Requirements

5+ years of experience in training, enablement, or learning & development
At least 2 years in a leadership or people management capacity
Proven ability to design, scale, and measure learning programs that improve performance in customer experience, support, or operations environments
Skilled facilitator with strong written and verbal communication abilities
Strong analytical mindset and experience using data to inform training strategies and track progress against KPIs
Highly organized and self-directed, with a track record of delivering high-quality work in fast-paced and dynamic environments
Experience collaborating cross-functionally with operations, QA, and product teams
Deep passion for empowering frontline teams and driving member experience through effective education
Strong commitment to embracing and leveraging AI tools in day-to-day tasks

Job Responsibility

Own and execute the Learning & Training roadmap for Membership Services, aligning with operational goals and driving measurable improvements in key performance indicators such as time-to-proficiency, QA scores, CSAT, and reopen rates
Lead and develop a high-performing team of global Training Specialists, establishing clear team rhythms, role clarity, and growth paths that foster both team effectiveness and professional development
Design and scale onboarding programs and continuous learning experiences that are globally consistent, role-specific, and deeply aligned with member-centric service delivery
Partner cross-functionally with MS Operations, QA, and Knowledge Management to translate performance data into impactful, timely training interventions
Launch and expand continuing education initiatives, including refreshers, microlearning, and on-demand training, to support upskilling and adaptability
Collaborate with internal stakeholders to ensure new processes, tools, and product launches are supported with clear and engaging training experiences
Lead the quarterly reporting of L&T’s business impact and training effectiveness, proactively identifying areas of improvement and scalability across shifts and regions
Champion a culture of continuous learning and excellence within Membership Services

What we offer

equity
benefits

Fulltime

Membership Coordinator

The Membership Coordinator is responsible for managing and validating membership...

Location

Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Bachelor’s degree or relevant experience
Intermediate Excel skills required (VLOOKUP, Sorting, Filtering, Data Manipulation)
High attention to detail
Hands-on experience with SFDC or other CRM software
Highly analytical thinker
Excellent organizational skills with the ability to multitask
The ability to change focus quickly to meet deadlines and prioritize tasks
Looking for a team player with a high level of dedication
Must be highly adaptable

Job Responsibility

Perform weekly reviews of Add/Change/Delete reports put out by GPOs
Pull membership information from SAP to match facilities on these reports to the client's accounts
Filter through large amounts of data on A/C/D reports to highlight important membership changes that should be raised to the membership coordinator for further review and migration analysis

Head of Recruitment and Retention

The head of member recruitment and retention manages the operational functions t...

Location

United States

Salary:

99895.00 - 136107.00 USD / Year

American Physical Society

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
Minimum of three years of progressively responsible management experience
Experience with Zoom, Google Suite Applications, Microsoft Office Applications, Salesforce, Nimble (AMS) and Asana preferred
Familiarity with association relational databases preferred
Strong background in nonprofit or similar membership recruitment, retention, and service
Experience planning and supervising work using sophisticated membership and customer relationship management systems
High-level analytical and problem-solving skills
Excellent customer service skills
Strong written and verbal communication skills
Strong organization, documentation, and prioritization skills

Job Responsibility

Manage the implementation of data-informed campaigns to attract new domestic and international APS members
Oversee staff support for retention activities for both general members and unit members, including welcome communications, engagement activities, and renewal materials
Direct staff who maintain and update APS membership records and provide excellent customer service to individuals contacting the membership department
Oversee the efficient and responsive membership renewal process
Analyze membership trends and provide data-informed recommendations to the director on recruitment, retention, communications, and services, including contributions to departmental key performance indicators
Oversees all industrial physics program activities, ensuring alignment with membership growth priorities in the early career sector
Collaborate with APS Marketing, Information Systems, Meetings, and other departments to review and authorize updates to the membership database and related systems
Plan and manage in-person membership presence at APS and external events, in coordination with the units team and APS Marketing
Track budgets and approve invoices for activities within the role’s scope of work for less-complex projects or subprojects
Participate in cross-departmental work in a consulted capacity and as an occasional contributor, as needed

What we offer

Flexible schedules and ability to work remotely
8% employer-paid retirement contribution
Investment advisement services: 100% employer paid
Medical benefits: PPO or HDHP option
Employer contribution to FSA or HSA account, eligibility based on medical plan enrollment
Lifestyle Spending benefit up to $1,500.00 (USD) - 100% employer paid
Vision benefits: individual and dependent coverage 100% employer paid
Basic Life & Accident insurance: employee coverage 100% employer paid
Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage
Disability insurance: employee coverage 100% employer paid

Fulltime