Membership Manager

• Own the membership journey end to end
• Lead onboarding, retention, and renewal processes to ensure a seamless, high-quality member experience
• Act as a primary point of contact for member enquiries, issues, and escalations
• Drive retention and engagement
• Support account management activity to maintain strong retention levels
• Use CRM data and insight to identify risks, opportunities, and engagement trends
• Manage membership operations and data
• Maintain accurate membership records and ensure data integrity across CRM systems
• Oversee compliance with GDPR and data protection best practice
• Reconcile membership data and invoicing with finance and commercial colleagues
• Improve systems and processes
• Design, implement, and continuously improve scalable membership workflows
• Act as a key stakeholder in CRM and digital transformation projects
• Champion automation and operational efficiency across membership activity
• Collaborate across the organisation
• Work closely with commercial, events, marketing, and partnerships teams
• Support events through member engagement and on-the-ground coordination when required
• Provide clear reporting and insights to senior stakeholders

• Proven experience in membership management, client services, account management, or a similar role
• Strong organisational skills with excellent attention to detail
• Confidence managing CRM systems, data reporting, and workflows
• A professional, empathetic approach to member relationships
• Experience working cross-functionally in a fast-paced organisation
• Clear written and verbal communication skills
• A proactive, solutions-focused mindset

Experience within a membership organisation, trade body, professional association, or values-led environment is highly desirable