Membership Growth and Retention Manager

• Drive membership recruitment from initial enquiry through to closing and onboarding
• Build and manage a pipeline of prospective members
• Deliver targeted membership growth and retention campaigns
• Manage the member lifecycle, ensuring a positive and engaging member journey
• Monitor and report on membership KPIs and performance metrics
• Identify members at risk of non-renewal and implement retention strategies
• Lead the annual membership renewal process
• Represent the organisation at industry events and networking opportunities
• Champion the use of CRM systems and membership data to support decision making
• Produce monthly and quarterly membership reports for senior leadership
• Support delivery of member engagement initiatives and surveys
• Line manage a Membership Coordinator

• A proven track record of delivering membership growth within a membership organisation, trade association or similar environment
• Experience recruiting and retaining members where membership is discretionary rather than mandatory demonstrating the ability to clearly articulate value and convert prospects into engaged members
• Strong relationship management and stakeholder engagement skills
• Experience managing a sales pipeline and reporting against targets
• Confidence presenting to senior stakeholders and groups
• A proactive and externally focused approach to business development and networking
• Experience using CRM systems and membership data
• Strong organisational, communication and reporting skills

Experience or knowledge of the education sector would be advantageous, particularly an understanding of organisations operating across: Primary education, Secondary education, Further education, Higher education, Schools and the wider education supply chain

• 25 days holiday plus bank holidays
• Training and professional development support
• Wellbeing initiatives and social activities
• Modern Shoreditch office environment
• bonus (OTE £46K–£49K, £52K+ at stretch performance)