Membership Experience Lead

URGENT: Membership Experience Lead – Immediate Start (Monday ideally). 4–6 week assignment. We’re supporting a leading professional membership body in London who need an exceptional Membership Experience Lead to step in immediately and keep their high‑performing team running smoothly during a critical period. This is a hands‑on, high‑volume, member‑facing role requiring someone who is deeply confident with MS Dynamics, complex membership queries, and multi‑channel payment processes - especially direct debit. You’ll act as the senior point of escalation within a busy team of four, ensuring members receive a seamless experience across digital platforms, events, and day‑to‑day service touchpoints.