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Membership Bespoke Logo Membership Bespoke · Customer Service

Membership Experience Lead

United Kingdom, London · Job Posted March 25, 2026
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Job Description

URGENT: Membership Experience Lead – Immediate Start (Monday ideally). 4–6 week assignment. We’re supporting a leading professional membership body in London who need an exceptional Membership Experience Lead to step in immediately and keep their high‑performing team running smoothly during a critical period. This is a hands‑on, high‑volume, member‑facing role requiring someone who is deeply confident with MS Dynamics, complex membership queries, and multi‑channel payment processes - especially direct debit. You’ll act as the senior point of escalation within a busy team of four, ensuring members receive a seamless experience across digital platforms, events, and day‑to‑day service touchpoints.

Job Responsibility

  • Acting as the senior escalation point for complex membership and CRM‑related issues
  • Managing payments across all methods, with strong oversight of direct debit renewals
  • Ensuring smooth onboarding and excellent digital experience across MS Dynamics and member platforms
  • Supporting events from a membership/customer service perspective
  • Providing guidance to Membership Executives and deputising for the Membership Manager
  • Feeding insight into engagement, retention, and acquisition activity alongside the marketing team

Requirements

  • Strong experience in a membership organisation
  • Deep familiarity with MS Dynamics and CRM troubleshooting
  • Confidence managing payments, reconciliations, and member records
  • A proactive, solutions‑driven approach in a fast‑moving environment
  • Ability to hit the ground running and provide immediate stability
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