Membership Experience Host Job at Sports Direct (Gateshead)

Job Description

Main Duties and Responsibilities: To maximise every member and guest’s experience in our club. To support the sales and retention of memberships through excellent customer service. To contribute with the cleaning and hygiene standards of the club as and when required. To be a competent key holder of the club, covering shifts as and when required. To have a good understanding of the membership software system. Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these. Support the Fitness Manager with Gym Floor. Ensure that you have experienced the products and services on offer. Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team. To drive the secondary, spend KPI targets. To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Job Responsibility

To maximise every member and guest’s experience in our club
To support the sales and retention of memberships through excellent customer service
To contribute with the cleaning and hygiene standards of the club as and when required
To be a competent key holder of the club, covering shifts as and when required
To have a good understanding of the membership software system
Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these
Support the Fitness Manager with Gym Floor
Ensure that you have experienced the products and services on offer
Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team
To drive the secondary, spend KPI targets
To competently deal with every member complaint you experience, and ensure the relevant manager is made aware

Requirements

Of an outgoing personality, with a positive mindset
Competent with all administrative duties
Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role
Willing and able to participate in learning and development opportunities, to progress both your competencies and career
Able to drop into operational key holder duties as and when the business requires
Passionate about fitness, administration and customer service
Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members
Target focussed – to support the club with sales and retention towards achieving success for the business

What we offer

20% discount across all facias
Frasers 1000 bonus scheme
Free Gym membership
Monthly Frasers Champion - winners get double their salary for the month
Opportunity to deliver personal training sessions

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