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As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member-facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.
Job Responsibility:
Welcoming members and guests, ensuring every interaction is positive and professional
Supporting membership sales and retention by providing excellent service and guidance
Driving secondary spend KPIs by promoting products and services available in-club
Maintaining a high standard of cleanliness and hygiene across the club
Acting as a competent key holder, opening and closing the club as required
Handling administrative duties, including use of the membership software system
Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement
Supporting the Fitness Manager and wider team in delivering gym floor initiatives
Ensuring member feedback and complaints are handled professionally and escalated when needed
Actively experiencing the products and services on offer so you can confidently recommend them to members
Requirements:
Outgoing, positive, and passionate about delivering great customer experiences
Confident in administration and able to handle day-to-day club systems
Sales-focused, with the drive to hit membership and retention targets
Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed
Passionate about fitness, with a genuine interest in our products and services
Ambitious, with a willingness to learn and develop your skills for future progression
What we offer:
Free gym membership
20% discount across all Frasers Group brands
Monthly Frasers Champion awards – winners receive double their salary for the month
Opportunity to deliver personal training sessions (if qualified)
Training and development opportunities to grow your career