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A respected professional membership body is seeking a proactive and highly organised Membership Development Officer to join its Membership & Professional Standards team on a 12-month fixed term contract. This is an excellent opportunity for a membership or customer-focused professional who enjoys balancing relationship management, recruitment campaigns, events activity and CRM-driven reporting within a structured, target-led environment.
Job Responsibility:
Acting as first point of contact for membership enquiries via inbox, phone and digital channels
Supporting recruitment and retention campaigns, including CRM administration and reporting
Contributing to subscription renewals and annual communications processes
Representing the organisation at industry shows, exhibitions and stakeholder events across the UK
Producing engaging membership content including e-newsletters, case studies, blogs and promotional collateral
Supporting website updates and digital communications
Processing membership applications, renewals, reinstatements and registrations
Maintaining accurate CRM data and producing performance analysis against growth targets
Requirements:
Experience within a membership body, professional association or customer-focused organisation
Confidence presenting to a range of audiences
Experience using CRM systems and email marketing platforms
Strong written communication skills across multiple formats
Excellent organisational skills and attention to detail
A proactive approach to following up leads and achieving growth targets
Willingness to travel regularly across the UK and attend occasional evening/weekend events is essential