Membership Data and PC Manager Jobs

American Federation of State, County and Municipal Employees

Location:
United States, Harrisburg

Category:
IT - Administration

Contract Type:
Not provided

Salary:

54490.00 - 100000.00 USD / Year

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Job Description:

This position is responsible for managing and overseeing the data operations and technical implementation of Council 13’s Unionware System and other data tools. The role includes ensuring data integrity, managing vendor relationships, providing technical and user support, and producing member data reports for stakeholders. The position also provides basic PC support for end users, ensuring smooth operation of hardware, software, and peripheral systems used to access and maintain data systems.

Job Responsibility:

Manage the operation of Council 13’s membership and dues information database (Unionware)
Track, report, and analyze member data to support stakeholder decision-making
Manage the tracking and distribution of dues and bargaining files for processing and oversee data processing workflow
Provide data cleansing support for large data sets
Provide training and technical assistance to resolve database-related issues for users
Assist leadership in the preparation of data reports
Document business processes and procedures
Ensure the integrity and confidentiality of all databases and related systems
Provide entry-level PC support to staff, including setup of workstations, installation of standard software, troubleshooting hardware and connectivity issues, and assisting with password or account access problems
Maintain an inventory of computer equipment and coordinate with IT vendors for repairs, replacements, or upgrades
Support end users with questions related to Microsoft Office, email configuration, and basic network access
Manage relationships with data and IT vendors, escalating issues that require immediate resolution
Other duties as required

Requirements:

Bachelor’s degree, and four (4) years of experience working in a data-related position
or equivalent combination of education and/or experience
Experience in membership data systems
Experience with Microsoft Office
specifically, Excel
Strong data management and analytical skills
Demonstrated project management skills
ability to manage complex projects, prioritize, and multi-task
Ability to troubleshoot any data-related problems
Excellent data management knowledge
Effective communication skills and the ability to explain complex technical information in a nontechnical, easy-to-understand way
Must have the ability to relate to and work with diverse groups of people
ability to work independently within the context of a plan
Basic understanding of computer hardware, operating systems, and end-user support

Nice to have:

SQL skills preferred
Familiarity with Unionware and/or Access Databases a plus
Prior helpdesk or technical support experience a plus

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Membership Data and PC Manager