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The Membership Coordinator supports the Director of Membership in enhancing member engagement, satisfaction, and retention. This role involves coordinating member events, managing communication, and ensuring seamless member experiences across various platforms and activities.
Job Responsibility:
Assist the Director of Membership with planning, coordinating, and executing member events
Attend events to ensure smooth execution and take photography for marketing purposes
Create and distribute flyers, brochures, newsletters, and other marketing materials
Maintain regular communication with members through email campaigns, newsletters, and social media
Manage the club’s social media accounts
Support the onboarding process for new members
Maintain accurate and up-to-date records of member information
Assist with processing member payments and updating payment methods
Design, create, and update member forms
Manage member-facing platforms such as the member website, mobile app, and TV portal
Collaborate with departments to ensure consistent communication
Design and send member email campaigns
Attend weekly BEO and Sales & Marketing meetings
Create BEOs for member and golf events
Order event and office supplies
Collaborate with vendors and local businesses
Answer phones, channel calls, and address inquiries
Support the Director of Membership with scheduling, vendor invoicing, and administrative tasks
Maintain and scan records
Greet members and guests
Address member concerns and inquiries
Manage relationships with members, vendors, and local businesses
Requirements:
Degree in Hospitality, Communications, Marketing, or related field preferred
Experience with tools and platforms such as Canva, Mailchimp, Salto, Members First, Amadeus Salesforce, Microsoft Office, and Jonas (CRM and POS)
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Proficiency in social media management and content creation
Strong customer service skills
Knowledge of club amenities, rules, and benefits
Must speak English fluently
Must possess a valid driver's license and reliable transportation
Ability to run off-property errands with minimal notice
What we offer:
Medical/Dental/Vision benefits
generous PTO program
points based bonus
daily pay
Employee Referral bonus program
opportunities to advance their career within the company
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