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The AF Group Ltd. Logo The AF Group Ltd. · Customer Service

Membership Coordinator

United Kingdom, Honingham Thorpe Employment contract 28000.00 GBP / Year · Job Posted February 21, 2026
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Job Description

Are you highly organised, customer-focused, and ready to take ownership of a key role? We’re looking for a Membership Coordinator to manage the full Member lifecycle and deliver an exceptional experience at every stage. This role is a fixed term contract for 12 months. You’ll be the main point of contact for Level 1–2 Members, handling onboarding, renewals, upgrades, and account changes while ensuring accurate records and smooth processes. Working closely with Account Managers, Finance, Marketing, IT, Credit & Risk, and The Hub, you’ll keep membership operations running efficiently and professionally.

Job Responsibility

  • Managing Member onboarding, renewals, and account updates
  • Responding to enquiries via email, phone, and in person
  • Maintaining accurate CRM records and ensure compliance
  • Supporting billing, reporting, and cross-team collaboration
  • Producing membership reports and help improve processes

Requirements

  • Experience in a fast-paced customer service role
  • Strong communication and problem-solving skills
  • Excellent attention to detail and data accuracy
  • Proficiency in CRM systems and Excel (including VLOOKUPs)
  • A proactive, collaborative, and customer-focused mindset

What we offer

  • 26 days holiday + bank holidays, rising with each year of service (up to 7 additional days)
  • Your birthday off (if it falls on your working day!)
  • 8% employer pension contribution
  • Free lunch daily from our onsite café
  • AF Membership – enjoy exclusive discounts at hundreds of retailers and suppliers
  • Life assurance
  • Health insurance
  • Discounted gym membership
  • Cycle to work scheme
  • Hybrid working – one day at home per week
  • Free onsite parking
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