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Membership Bespoke is delighted to be supporting a well-established UK trade association representing companies supplying products, services and technology to the education sector in their search for a Membership Coordinator.
Job Responsibility:
Act as the first point of contact for members, ensuring email and telephone enquiries are handled promptly and professionally
Maintain accurate and effective administration of the CRM and membership data
Keep member records up to date, reconciling data, capturing new leads, and supporting clear, timely communication across the full member lifecycle
Manage the day-to-day operation of the membership CRM
Oversee member journeys, automated communications, and ensuring engagement activities are well targeted and data-driven through accurate record keeping
Requirements:
Excellent interpersonal skills with the ability to communicate effectively at all levels, both internally and externally
Excellent presentation skills and telephone manner with the confidence to engage with a wide range of companies, often with individuals at a senior level
Strong organisational skills, with an ability to handle several tasks under pressure
Strong data-handling skills with Microsoft Excel, and experience and willingness with MS Copilot preferable
Experience working with a CRM as an administrator
First class customer service skills
Must have GCSE English and Maths grade 5 (C) or above
Ideally educated to A Level or equivalent, as a minimum
MSOffice suite – including word, excel, powerpoint, planner