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Membership Coordinator

membershipbespoke.co.uk Logo

Membership Bespoke

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

32000.00 - 34000.00 GBP / Year
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Job Description:

Membership Bespoke is delighted to be supporting a well-established UK trade association representing companies supplying products, services and technology to the education sector in their search for a Membership Coordinator.

Job Responsibility:

  • Act as the first point of contact for members, ensuring email and telephone enquiries are handled promptly and professionally
  • Maintain accurate and effective administration of the CRM and membership data
  • Keep member records up to date, reconciling data, capturing new leads, and supporting clear, timely communication across the full member lifecycle
  • Manage the day-to-day operation of the membership CRM
  • Oversee member journeys, automated communications, and ensuring engagement activities are well targeted and data-driven through accurate record keeping

Requirements:

  • Excellent interpersonal skills with the ability to communicate effectively at all levels, both internally and externally
  • Excellent presentation skills and telephone manner with the confidence to engage with a wide range of companies, often with individuals at a senior level
  • Strong organisational skills, with an ability to handle several tasks under pressure
  • Strong data-handling skills with Microsoft Excel, and experience and willingness with MS Copilot preferable
  • Experience working with a CRM as an administrator
  • First class customer service skills
  • Must have GCSE English and Maths grade 5 (C) or above
  • Ideally educated to A Level or equivalent, as a minimum
  • MSOffice suite – including word, excel, powerpoint, planner
What we offer:
  • 25 days holiday plus bank holidays
  • Training and professional development support
  • Wellbeing initiatives and social activities
  • Modern Shoreditch office environment

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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