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Membership Concierge

United States of America, Lawrenceville Employment contract · Job Posted May 29, 2026
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Job Description

You’re the first smile members see—and the reason they come back. As a Membership Concierge at Life Time, you’ll create a warm, welcoming environment where every member feels seen, supported, and at home. More than just answering questions, you’ll build genuine relationships, offer thoughtful recommendations, and connect members to the experiences, people, and places that fit their lifestyle—whether it’s a new class, a Personal Trainer, or their go-to smoothie at the LifeCafe. Through the care you provide and the trust you earn, you’ll inspire healthier routines, deeper connections, and memberships that feel more like friendships.

Job Responsibility

  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as a key point of contact for new membership sales and member retention interactions
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Requirements

  • Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication
  • They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor
  • High School graduate or equivalent
  • Minimum of 1-2 years of experience in customer service or sales
  • Complete Retention Specialist Certification within 60 days of hire
  • Passion to serve others
  • Effective communication skills

Nice to have

Bachelor's Degree in Hospitality

What we offer

  • Signature Membership
  • Discounts on Services & Products
  • Education & Career Development
  • Flexible Hours & Weekly Pay

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