CrawlJobs Logo
Life Time Logo Life Time · Customer Service

Membership Concierge

United States of America, Lawrenceville Employment contract · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

You’re the first smile members see—and the reason they come back. As a Membership Concierge at Life Time, you’ll create a warm, welcoming environment where every member feels seen, supported, and at home. More than just answering questions, you’ll build genuine relationships, offer thoughtful recommendations, and connect members to the experiences, people, and places that fit their lifestyle—whether it’s a new class, a Personal Trainer, or their go-to smoothie at the LifeCafe. Through the care you provide and the trust you earn, you’ll inspire healthier routines, deeper connections, and memberships that feel more like friendships.

Job Responsibility

  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as a key point of contact for new membership sales and member retention interactions
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Requirements

  • Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication
  • They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor
  • High School graduate or equivalent
  • Minimum of 1-2 years of experience in customer service or sales
  • Complete Retention Specialist Certification within 60 days of hire
  • Passion to serve others
  • Effective communication skills

Nice to have

Bachelor's Degree in Hospitality

What we offer

  • Signature Membership
  • Discounts on Services & Products
  • Education & Career Development
  • Flexible Hours & Weekly Pay
Life Time - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Membership Concierge

8 matching positions

Membership Concierge

Life Time Athletic Resorts are premier destinations for hospitality professional...
Location
Location
United States , Cicero
Salary
Salary:
17.25 USD / Hour
oysterlink.com Logo
OysterLink
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school graduate or equivalent
  • Minimum of 1 year of customer service experience
  • Passion to serve others
  • Effective communication skills
Job Responsibility
Job Responsibility
  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives and facilitates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as point of contact for new member acquisition and member retention interactions
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
What we offer
What we offer
  • fully subsidized membership
  • discounts on Life Time products and services
  • 401(k) retirement savings plan with company discretionary match
  • training and professional development
  • Paid sick leave
  • Medical insurance
  • Dental Insurance
  • Vision Insurance
  • prescription drug coverage
  • Short term disability insurance
  • Fulltime
Read More
Arrow Right

Community Concierge

The Community Concierge assists club members with all requests, both inside and ...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
thegatheringspot.club Logo
The Gathering Spot
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills
  • Team spirit
  • Flexibility to work in shifts as needed
  • Ability to stand for long periods of time at a standing desk
Job Responsibility
Job Responsibility
  • Manually entering all new members into all required systems to complete the onboarding process
  • Work within a team to include other concierges, operations management and membership team
  • Assist members in the day-to-day use of the club
  • Troubleshooting app, conference room, and event usage errors
  • Complete call lists
  • Construct and manage mass emails
  • Monitor and respond to emails from members and potential members
  • Give tours of the club
  • Handle reservations and booking inquiries
  • Troubleshooting A/V for members and guests
Read More
Arrow Right
New

Artworker

Supporting the Retail Marketing team with artworking marketing materials in line...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
fortnumandmason.com Logo
Fortnum & Mason
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Adobe Creative Suite, specifically InDesign, Photoshop, Illustrator and other MAC-based design software
  • Proficiency in all Microsoft office programmes
  • Ability to work with all major file formats for print and digital usages
  • Experience with prepress techniques and file preparation
  • Digitally savvy
  • Experience working with a MAC (option of a PC is available)
Job Responsibility
Job Responsibility
  • Adapt and artwork creative concepts for usage in the retail stores, based on designs driven by Fortnum's external design agencies: resizing, adding and changing copy, removing inconsistencies, correcting designs, typography, spot deviation from brand guidelines, file format changes
  • Design and artwork ad hoc signage requests in line with brand guidelines and standards (mostly print signage with some digital signage) for the UK stores
  • Support the Partnership, Membership, PR and Concierge teams with artworking as required
  • Responsible for the production for all in-house produced POS signage and support with third-party print production
  • Support with sending the created signage in the UK stores
  • Ensure creative consistency across all print and digital assets, in line with brand guidelines and standards
  • Efficient use of all marketing tools to help facilitate your role
  • Responsible for saving and organising all design files
  • Packaging artwork files
  • Fulltime
Read More
Arrow Right

Food and Beverage Manager

The Food and Beverage Manager for the Affinity Club is based out of The Rock at ...
Location
Location
United States , San Antonio
Salary
Salary:
Not provided
legendsglobal.com Logo
Legends Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be able to stand for an extended period without aid
  • Must be fluent in English
  • Menu planning and development
  • Must be able to stand or walk for varying length of time
  • Must be available to work an irregular schedule
  • Must be able to work extended hours due to business requirements including late nights, weekends, and holidays
  • The ideal candidate will have a bachelor’s degree with a minimum of 5 years of experience in a fine dining and casual restaurant environment
  • Knowledge of fine wines and beverage programs required
  • Must possess a strong knowledge of food and beverage procedures, controls, and administration as well as complete awareness and ability to perform all foodservice functions
  • Must have at least 1 years’ experience in a high-volume bar
Job Responsibility
Job Responsibility
  • Oversee the flow of guests within the club by managing the reservations system and host team
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seats
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed
  • Oversee day to day operations including staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting
  • Conduct pre-shift meetings to inform staff about daily specials, VIP guests and reservations for that day
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
  • Work with Concierge and the Membership Manager to ensure all Special Occasion arrangements are delivered with ease (eg. Birthdays, Anniversaries, Honeymoons, etc.)
  • Order or requisition supplies and equipment for tables and serving stations
  • Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices
What we offer
What we offer
  • medical, dental, vision, life and disability insurance, paid vacation, and 401k plan
  • Fulltime
Read More
Arrow Right

Front Desk Attendant

The Front Desk Attendant assists club members with all requests, both inside and...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
thegatheringspot.club Logo
The Gathering Spot
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills
  • Team spirit
  • Flexibility to work in shifts as needed
  • Ability to stand for long periods of time at a standing desk
Job Responsibility
Job Responsibility
  • Manually entering all new members into all required systems to complete the onboarding process
  • Work within a team to include other concierges, operations management and membership team
  • Assist members in the day-to-day use of the club
  • Troubleshooting app, conference room, and event usage errors
  • Complete call lists
  • Construct and manage mass emails
  • Monitor and respond to emails from members and potential members
  • Give tours of the club
  • Handle reservations and booking inquiries
  • Troubleshooting A/V for members and guests
Read More
Arrow Right

Head Concierge

W Edinburgh is hiring a Head Concierge to join the team! We invite you to play a...
Location
Location
United Kingdom , Edinburgh
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Les Clefs d'Or membership
  • A passion for interacting with others, with excellent networking skills
  • Natural leadership skills
  • Strong organization and multi-tasking skills
  • Sophisticated communication skills
  • The ability to stay calm under pressure
  • Previous experience working in five star, luxury hotels
  • A love for keeping up-to-date with the latest happenings in Edinburgh
  • A positive mindset
  • A genuine passion for working in hospitality
Job Responsibility
Job Responsibility
  • Establish relationships with local attractions, restaurants and other businesses to enhance guests’ experiences
  • Provide recommendations and arrange services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, repairs, shopping)
  • Maintain awareness of cultural differences in order to meet guests' specific needs and requirements
  • Maintain knowledge of rooms and their locations, services and facilities of the hotel
  • Ensure repeat and VIP guests are receiving appropriate service and ensures their requests are carried out
  • Establish an effective database to be used by all team members for restaurant and local attractions
  • Maintain knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activites, locations and times as well as special requests/arrangements
  • Provide a warm welcome and anticipation of guest needs throughout their stay
  • Act as a key member of the Welcome Office leadership team, providing support and guidance to all talent within the wider team
  • Recruit and retain the best talent on the market
What we offer
What we offer
  • World class training and development, including leadership development
  • Unlimited career opportunities (internationally and locally)
  • Bonus plan
  • Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service
  • Company pension scheme
  • Private medical insurance
  • Wellness and mental health programmes
  • Discounted accommodation, food and beverage in over 9,000 hotels all over the world
  • Discounts for your friends and family
  • Fulltime
Read More
Arrow Right

Concierge Supervisor

Four Seasons Hotel Madrid is currently seeking a dynamic and passionate Concierg...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or Bachelor’s Degree
  • European Passport or legal right to work in Spain
  • Fluency in English and Spanish
  • Previous experience in concierge is required
  • Les Clefs d’Or membership is favorable
  • Strong leadership, organizational, and interpersonal skills
  • Ability to handle multiple priorities in a fast-paced, luxury environment
Job Responsibility
Job Responsibility
  • Supervise the daily operations of the Concierge team, serving as the primary point of contact during shifts
  • Handle guest requests, special arrangements, and complaints promptly and professionally
  • Lead, coach, and develop the Concierge team through onboarding, continuous training, and one-on-one feedback sessions
  • Monitor and reconcile commission-based services, guest orders, and related financial transactions
  • Ensure desk operations run smoothly, including package handling, messages, faxes, luggage storage, and up-to-date local information for restaurants, attractions, and events
  • Collaborate with other departments to successfully execute special projects aimed at enhancing guest services and team efficiency
  • Organize and coordinate team-building activities to foster a positive work culture
  • Maintain professional standards, comply with Four Seasons policies, and represent the hotel with the highest level of hospitality and integrity
  • Support the Assistant Chief Concierge in the preparation and coordination of departmental meetings, including morning briefings and other operational meetings
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program)
  • Complimentary Dry Cleaning for Employee Uniforms
  • 50 natural days of vacation, and the day of the birthday free
  • Complimentary Private Health insurance
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right

Concierge

Four Seasons Hotel London at Park Lane is seeking an exceptional Concierge to jo...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience working as a Concierge within a five star luxury hotel environment
  • Current membership of Les Clefs d’Or is required
  • Advanced and up to date knowledge of London, including restaurants, arts, culture, events, and wider UK destinations
  • Excellent communication skills, with fluent spoken and written English
  • A flexible approach to working hours, with the ability to work evenings, weekends, and night shifts as required to ensure full Concierge coverage
  • The legal right to work in the UK is required
Job Responsibility
Job Responsibility
  • Responding to a wide range of guest requests, accurately assessing individual needs and adding thoughtful personal recommendations to enhance the guest journey
  • Creating memorable experiences while upholding the service standards, values, and policies of Four Seasons
  • Adapting to the evolving needs of the Front Office and Guest Services operation
  • Thriving in a fast paced, luxury environment that demands discretion, adaptability, and exceptional attention to detail
What we offer
What we offer
  • Highly competitive remuneration package
  • Excellent Training and Career Development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Uniform and tasty meals at Zest while on duty
  • Fruits, coffee/tea and ice cream available throughout the day
  • The opportunity to engage in diverse and challenging work
  • Opportunities to build a successful career with global potential
  • Season Ticket Loan & cycle to work scheme
  • Choice of dental insurance scheme or medical cash plan, as well as free life insurance if enrolled in the pension plan
  • Annual Themed Employee Party and many social, charitable and sporting events throughout the year
  • Fulltime
Read More
Arrow Right