Membership Concierge

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as point of contact for new member acquisition and member retention interactions
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

• High school graduate or equivalent
• Minimum of 1 year of customer service experience
• Passion to serve others
• Effective communication skills

Bachelor’s degree in hospitality preferred

• fully subsidized membership
• discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match
• training and professional development
• Paid sick leave
• Medical insurance
• Dental Insurance
• Vision Insurance
• prescription drug coverage
• Short term disability insurance
• long term disability insurance
• Life insurance
• Pre-tax flexible spending plan
• Dependent care plan
• Parental leave
• Adoption assistance
• Paid Time Off
• deferred compensation plan