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A fantastic opportunity has arisen for a Membership Applications Executive to join a leading organisation within the travel industry. This is a key role supporting prospective members through the full application journey, acting as their main point of contact from initial enquiry through to becoming a live member. You will play a vital part in ensuring each applicant receives a seamless, professional and supportive experience, while working closely with internal teams and external partners to deliver accurate, timely and high quality application files. This role is ideal for someone who thrives in a relationship-driven environment, enjoys problem solving and takes pride in delivering exceptional service.
Job Responsibility:
Support new applicants throughout the full membership application process, from initial receipt to activation
Review and assess application documentation, preparing files for internal review
Support the successful Membership Council approval process
Collaborate with internal teams to ensure smooth onboarding
Maintain strong relationships with external partners such as banks and insurance providers
Conduct initial conversations with potential new members, representing the organisation professionally and confidently
Maintain accurate and up to date records across internal systems throughout the application cycle
Build strong cross departmental knowledge to confidently discuss membership benefits and services
Assist the Head of department with preparing and presenting application files
Identify new membership opportunities and maintain awareness of competitor activity
Attend networking events when required to engage with prospective members and promote the brand
Requirements:
Previous experience within the travel industry is essential
Strong decision making ability with excellent problem solving skills
Highly organised with strong attention to detail and the ability to manage multiple priorities
Confident communicator with excellent written and verbal skills
Positive, enthusiastic attitude with a passion for delivering outstanding service
Proactive, solutions focused and comfortable liaising with colleagues and external partners at all levels
Strong IT skills and accuracy in maintaining systems and records
What we offer:
Pension
Life Assurance
Private Health Insurance
Employee Travel Discounts
Perkbox
Flexible working options -start and finish times
Extra day off to celebrate your birthday / celebration day