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Membership and Food & Beverage Reservations Manager

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Four Seasons

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Location:
China , Hangzhou

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Membership and Food & Beverage Reservations Manager or Assistant Membership and Food & Beverage Reservations Manager is responsible for the overall management of Membership and F&B reservation Department, understanding and applying the principles of F&B reservation occupancy and rate to achieve maximum revenue. This role is part of the Food & Beverage Service department, reporting into the assistant Director of Food and Beverage.

Job Responsibility:

  • Prepare with the F&B Sales team, a yearly marketing plan which is in line with the Food and Beverage annual marketing plan
  • Works closely with other outlet managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
  • Ensures that F&B - Sales associates work in a supportive and flexible manner with other Food and Beverage departments
  • Ensure that the F&B Sales operations are aligned with the respective Hotel Strategy, and that the Hotel regulations have been appropriately implemented
  • Assists in the recruitment and selection of F&B - Sales associates
  • Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees
  • Ensures that all associates deliver the Four Seasons brand promise and always provide outstanding guest service
  • Maximizes associate's productivity throughout the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
  • Focus attention on improving productivity levels and the need to prudently manage utility and payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment
  • Be knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety

Requirements:

  • A minimum of five years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required
  • Mandarin speaking is required
  • Being calm and patient and be of service passion
  • Team player
  • Being fair and responsible
  • Be passion and love working
  • Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel
  • Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software
  • Good knowledge of Word, Excel and PowerPoint
  • Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures
  • Has a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
  • Has good business acumen, a strong work ethic and people-management and facilitation skills
  • Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
  • Is proactive, hands on and able to operate autonomously
  • Requires reading, writing and oral proficiency in the English and Chinese language
  • Has a positive attitude with a generous and uplifting team approach
  • Has the ability to anticipate and prioritize the needs of the guest proactively
  • Flexible with his/her schedule with the ability to work all shifts, weekends and holidays
What we offer:
  • Competitive Salary, wages and benefits
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Employee service awards
  • Employee activities

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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