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Membership Advisor

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Membership Bespoke

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Location:
United Kingdom , London

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Contract Type:
Employment contract

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Salary:

31925.00 GBP / Year

Job Description:

A well-established and highly respected professional membership organisation is seeking a Membership Advisor to join their collaborative and fast-paced membership team. This is an excellent opportunity for a customer-focused membership professional who enjoys delivering high-quality service while managing end-to-end membership processes in a structured and detail-oriented environment.

Job Responsibility:

  • Administering the full membership journey, including applications, renewals, reinstatements, and upgrades
  • Processing membership applications and ensuring eligibility criteria are met
  • Supporting annual renewals and driving member retention through proactive engagement
  • Managing and updating membership data via CRM (Dynamics)
  • Handling member enquiries via phone and email, delivering a high standard of customer service
  • Advising on membership routes, application processes, and fee options
  • Supporting financial processes including payment handling and reconciliation
  • Contributing to continuous improvement of membership processes and policies

Requirements:

  • Experience working in a busy, fast-paced administrative or membership environment
  • Strong CRM experience and confidence managing data
  • Excellent communication skills, both written and verbal
  • A proactive and flexible approach to work
  • The ability to prioritise effectively and meet deadlines
  • A genuine interest in delivering outstanding member experience
What we offer:
  • Supportive and inclusive working culture
  • Strong focus on professional standards, collaboration, and continuous improvement
  • Purpose-driven team

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
Job Link Share:

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