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Membership Bespoke Logo Membership Bespoke · Office Administration

Membership Administrator

United Kingdom, London Employment contract 30750.00 GBP / Year · Job Posted May 04, 2026
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Job Description

Membership Bespoke is delighted to be supporting a leading professional membership organisation to recruit a Membership Administrator on a 12-month fixed-term contract. This is an excellent opportunity for a highly organised and customer-focused professional to join a collaborative membership team at the heart of a respected, purpose-driven organisation. Acting as the first point of contact for members, you will play a pivotal role in delivering a high-quality membership experience. This is a varied and fast-paced position combining customer service, administration, and stakeholder engagement.

Job Responsibility

  • Managing member enquiries via email and telephone, ensuring timely and professional responses
  • Supporting membership renewals and applications, including professional development pathways
  • Assisting with the delivery and administration of CPD programmes
  • Maintaining accurate records on the CRM system
  • Collaborating with internal teams including finance and marketing
  • Supporting initiatives to enhance member engagement and progression
  • Contributing to continuous improvement, ensuring processes are efficient and member-focused.

Requirements

  • Previous experience within a membership body, professional association, or similar environment
  • Strong administrative and organisational skills with excellent attention to detail
  • Outstanding communication skills across multiple channels
  • A customer-centric mindset with the ability to build relationships with a wide range of stakeholders
  • Experience using CRM systems (IMIS preferred) and Microsoft Office, particularly Excel
  • The ability to manage workload effectively in a busy, time-sensitive environment
  • A positive, flexible approach and willingness to support wider team objectives will be key to success.

What we offer

  • pension
  • healthcare
  • wellbeing support
  • professional development opportunities
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