Membership Administrator Job at Membership Bespoke (London)

Job Description

The Membership Administrator will support work relating to membership customer service, recruitment, retention, subscriptions, data management and communications. The post requires strong attention to detail, experience in using CRM systems and excellent customer service and communication skills as the first point of contact in our membership team.

Job Responsibility

Respond to enquiries about membership by email and phone, and being the first point of contact for membership issues
Process applications for membership ensuring applicants meet the criteria and provide correct documentation e.g. sponsors
Suggest improvements to the membership application process
Ensure member information is up to date within the CRM
Ensure membership pages of the website are up to date
Facilitate access to membership benefits
Providing mailing list for the publishers of the journal
Assist in the production of regular membership communications
Provide reports for Council on the number and names of new members and those gaining fellowship by examination
Assist in the production of promotional material for use at courses and events
Administrate Direct Debit process
Apply bank transfer payments to member accounts
Administrate collection process of overdue membership payments
Administrate membership concessions and grade changes
Respond to enquires about subscription fees
Respond to enquires re the annual renewal process
Assist the Membership Elections Manager with arrangements for the College elections as appropriate
Assist the Membership Elections Manager with attendance at various national marketing events to represent the College as appropriate
Download CRM reports and presenting in information in various formats, e.g. inclusion of graphs
Assist with the work of the membership working group including arranging meeting logistics, including dates, location and catering
Assist with the organisation of meeting papers, including preparing the agenda, circulating papers and drafting minutes
Undertake any other reasonable duties as required

Requirements

Administration experience in a customer facing environment
Experience of data processing
Knowledge of Microsoft Office software
Experience of working with CRM systems
Excellent communication skills, both written and oral with the ability to relay key information and handle ad-hoc enquiries
High attention to detail
Highly developed organisational, prioritisation and time management skills
Work on own initiative and respond effectively to new situations
Professional attitude with strong focus on quality of service
Work well within a team, with consideration for colleagues
Participate in personal and organisational development activities
Commitment to equity and diversity and understanding of how this applies to own area of work
Committed to own continuing professional development
Discretion, tact, reliance, flexible attitude, understanding of GDPR requirements

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