Membership Administrator

• Supporting the Membership team with all administrative elements of the membership lifecycle, from onboarding through to renewals and upgrades
• Taking ownership of end-to-end membership renewals, including reminders, follow-ups, invoicing coordination and confirmation processing
• Accurately managing member upgrades, downgrades and plan changes, ensuring all systems are updated in real time
• Maintaining and updating our CRM and membership databases, ensuring records are compliant, organised and always up to date
• Acting as the first point of contact for the shared membership inbox, responding to enquiries promptly, professionally and with warmth
• Triaging queries to the appropriate team members where required and tracking resolutions through to completion
• Coordinating and scheduling member meetings, calls and in-person visits, ensuring diaries run smoothly and follow-ups are actioned
• Supporting the onboarding journey for new members, ensuring systems access, introductions and communications are handled seamlessly
• Contributing to process improvements, internal workflows and documentation that enhance efficiency and elevate the member experience
• Providing day-to-day administrative and logistical support to the wider Membership function, acting as the operational backbone of the team

• Experience working within a membership organisation
• Strong administrative skills with exceptional attention to detail
• Confident working with CRM systems or databases
• A customer-service mindset with polished written and verbal communication skills
• Comfortable liaising with senior stakeholders and external members with professionalism and discretion
• Able to manage multiple priorities and deadlines in a fast-paced environment
• Must be able to travel to our Oxfordshire site twice per week

Experience in reporting or data tracking would be advantageous

• Exclusive staff rates and biannual socials
• Stocked colleague spaces and staff food
• Engage in forums shaping The Estelle Way
• Biannual company socials plus smaller social and sports groups
• Exclusive staff rates and F&B discounts across Ennismore brand
• Birthday day off
• Pension, health cash plan and life assurance schemes
• 30 days holiday, inclusive of bank holidays, which increases with length of service
• Recommend-a-friend bonus scheme