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Walmart Logo Walmart · Customer Service

Member Team Lead

United States of America, Hendersonville Employment contract 22.00 - 30.00 USD / Hour · Job Posted June 02, 2026
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Job Description

Assists management with the supervision of associates in assigned area of responsibility... (full description as in the text)

Job Responsibility

  • Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies and procedures supporting the Open Door Policy and participating in recruiting hiring scheduling promoting coaching and evaluating associates
  • Communicates and supports membership by providing information on membership types programs and benefits to current and prospective members processing memberships upgrades and credit accounts encouraging membership renewals participating in sales and marketing events completing and maintaining marketing recaps and other required documentation striving to meet membership goals and promoting the value of Sams Club products and services
  • Provides and ensures member service by acknowledging the member and identifying member needs assisting members with purchasing decisions locating merchandise providing guidance and support to members regarding selfservice technology assisting members with transactions utilizing registers or selfcheckout area and ensuring club pick up orders are filled
  • Oversees assigned area of responsibility by handling claims and returns zoning the area arranging and organizing merchandise identifying shrink and damages organizing and maintaining availability of cartsflatbeds assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures and maintaining parking lot cleanliness
  • Completes accounting records files transactions and other required documentation by following accounting office procedures providing funds for proper register operation creating and interpreting financial analysis reports assisting with accountingrelated investigations preparing daily deposits preparing and overseeing Cash Fund Transfers investigating overages and shortages in cash register drawers and accounting office and maintaining confidentiality and accuracy of financial and personal information
  • Develops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customers and other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying and addressing improvement opportunities
  • Demonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policy and assisting management with correcting ethical and compliance issues and problems
  • Leads and participates in teams by using and sharing resources information and tools determining customer needs and business priorities coordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challenges

Requirements

  • 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
  • Must be 18 years of age or older

Nice to have

  • Leading a front-end team
  • Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

What we offer

  • medical, vision and dental coverage
  • 401(k), stock purchase and company-paid life insurance
  • PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
  • short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
  • Live Better U education benefit program
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