Member Support Officer

• Ensure efficient follow up of allocated outbound calls – unfinanical follow up, welcome calls, updating member details etc.
• Answer incoming calls
• Processing membership subscription payments
• Maintain membership database records and ensure data integrity
• Respond to inquiries relating to membership and undertake routine follow-up calls
• Liaise with staff in branch offices in maintaining membership records
• Assist in general office administrative activities
• Provide backup to other membership staff positions and undertake other duties as requested

• Experience working in a membership administration or customer service role
• Excellent communication and interpersonal skills, including excellent telephone manner
• Experience in database maintenance and office computer applications, such as Word and Excel
• Well organised, able to prioritise work, apply a high degree of accuracy and attention to detail
• Understanding of customer relationship management
• Ability to work independently and flexibly in a small team environment
• Commitment to Union Values

Experience in using iMIS

• Flexible working arrangements
• attractive leave entitlements including 12 rostered days off per year and 4 days paid shutdown leave
• working from home options